{"id":1483573,"url":"https://alion.io/job/salt-service-designer-interim","title":"Service Designer (Interim)","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1228,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":542,"max":null,"currency":"GBP","period":"day","gross":null,"usd_annual":179250},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":42},"description":"Back to all jobs\nService Designer (Interim)\nRef: JO-2609-363228\nUnited Kingdom, London \n\nBusiness Operations & HR, Process & Project Management \n\nIT \n\n1,000 - 4,999 Employee \n\n£542.25 - £542.25 per day \n\nEnvironment:\n\nHybrid \n\nContract Type:\n\nTemporary \n\nStarts:\n\n2026-09-21 \n\nDuration:\n\n3+ months \n\nApply Report issue\nService Designer (Interim) - Local Government\nLocation: London\nRate: £542.25 per day\nContract: Initial three months, with option to extend to six months\nWorking pattern: Hybrid (2 days office, 3 days remote)\nHours: 37.5 hours per week\nStart: September 2026\nClient: Local Government Authority\nOpportunity: Potential temp-to-perm following a successful initial contract\nUrgent - Applications Closing ASAP\nThe Opportunity\nA London-based Local Government Authority is seeking an experienced Interim Service Designer to support a major customer experience and service transformation programme.\nWorking with priority service areas, you will examine customer journeys, operational processes, pain points and demand drivers. You will identify practical, deliverable improvements that enhance the customer experience, reduce avoidable demand, save officer time and support the authority’s wider efficiency and savings objectives.\nThis is a broad service design assignment that extends beyond digital channels and access routes. You will consider the full range of factors affecting service delivery, including workflows, hand-offs, communications, data, forms, scripts, staff guidance, policy interpretation and operational practices.\nKey Responsibilities\nWork with priority service areas to understand existing customer journeys, operational workflows and process pain points.\nProduce clear, high-level “as-is” and “to-be” journey and process maps.\nIdentify avoidable demand, repeat contact, delays, rework, complaints, inefficient hand-offs and unclear ownership.\nFind low-effort, high-impact opportunities to improve services, reduce demand, save time and avoid unnecessary costs.\nRecommend improvements across processes, people, policy application, digital routes, staff guidance, data, content, forms, scripts, customer communications and management controls.\nHelp services prioritise improvements according to customer and operational impact, deliverability, cost, benefits and potential savings.\nUse quantitative data and qualitative insight to understand customer needs, failure demand, officer effort and service pain points.\nTranslate findings into practical recommendations, clearly defined actions, accountable owners and measurable benefits.\nSupport the incorporation of agreed actions into programme delivery plans, benefits tracking and business-as-usual service improvement activity.\nFacilitate productive discussions with service managers, subject-matter experts and frontline teams.\nSkills and Experience\nProven experience in service design, business analysis, process improvement, Lean service improvement or user-centred design.\nPrevious council, local government or public sector experience is essential.\nStrong experience mapping current and future customer journeys, processes, workflows and hand-offs.\nA track record of working with service managers, subject-matter experts and frontline staff to identify practical improvements.\nExperience combining service data with qualitative insight to identify customer needs, avoidable demand, rework and operational pain points.\nThe ability to turn research and analysis into clear, achievable recommendations with defined actions, ownership and benefits.\nAn understanding of digital channels, online forms, web content and accessibility, particularly where these affect customer experience or service demand.\nThe ability to identify opportunities for demand reduction, officer-time savings, cost avoidance and wider financial efficiencies.\nStrong facilitation, stakeholder engagement and communication skills.\nThe ability to produce concise, visual and practical outputs that service teams can implement.\nImportant Information\nPrevious council, local government or public sector experience is essential.\nApplicants must be UK residents.\nNo visa sponsorship or options are available for this role.\nThis is a hybrid position, with no fully remote option.\nSalt contact: Robert Sprigens - \n*Rates depend on experience and client requirements\nApply Report issue\n\nShare:","description_format":"text","description_chars":4365,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government"],"lifecycle":[{"event":"open","at":"2026-09-29T21:51:31Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.59,"p_room":0.8,"age_days":42,"expected_fill_days":146,"reasons":["conf:367","agency","urgency","velocity","win:early","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":179250,"is_top_pay":true},"html_url":"https://alion.io/job/salt-service-designer-interim","json_url":"https://alion.io/job/salt-service-designer-interim.json","meta":{"generated_at":"2026-10-15T17:12:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26070,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1935342},"rest":"https://alion.io/mcp/rest/get_company?id=1935342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalt-service-designer-interim"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalt-service-designer-interim"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalt-service-designer-interim"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salt-service-designer-interim\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalt-service-designer-interim"}]}