{"id":1485456,"url":"https://alion.io/job/salt-service-designer","title":"Service Designer","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":63,"open_postings":1438,"ghost_share":0.623,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-16T00:00:00Z","employer_posted_date":"2026-03-16","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":204,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":204},"description":"Back to all jobs\nApplications are now closed.\nService Designer\nRef: JO-2603-359643\nUnited Arab Emirates, Dubai \n\nArt and Design, Creative \n\nIT \n\n50 - 249 Employees \n\nEnvironment:\n\nIn-office \n\nContract Type:\n\nContract \n\nStarts:\n\n2026-04-14 \n\nJOB PURPOSE\nResponsible for shaping and driving the strategic service design agenda across priority customer journeys and value streams. This role focuses on defining target-state service experiences aligned to the organisation’s long-term vision, informed by external benchmarking, industry best practices, and emerging market trends.\nThe role partners with senior stakeholders across product, business, technology, operations, and risk to translate strategic objectives into cohesive service frameworks, journey principles, and experience standards that differentiate the organisation in the market. It leads the identification of systemic pain points, capability gaps, and transformation opportunities, ensuring services are scalable, compliant, and operationally sustainable.\nJob Responsibilities: \n1. Service Strategy & Experience Frameworks\nLead the definition and evolution of strategic service design frameworks, principles, and standards aligned to the organisation’s long-term vision. Ensure target-state experiences are informed by external benchmarking, competitive analysis, and industry best practices, balancing customer ambition with commercial and operational objectives.\n2. Cross-Functional Strategic Alignment\nPartner with Product, Business, Technology, Operations, Data, and Risk teams to embed service design into strategic planning and transformation initiatives. Ensure alignment between experience ambition, enterprise capabilities, and delivery roadmaps.\n3. Enterprise Journey Architecture & Insight\nOversee end-to-end journey mapping at a systemic level, identifying structural pain points, capability gaps, and value creation opportunities across front-stage and back-stage layers. Translate insights into prioritised transformation initiatives.\n4. Concept Validation & Experience Governance\nGuide validation of target-state service models through structured evaluation methods, ensuring solutions are scalable, compliant, and operationally sustainable. Establish governance mechanisms that maintain experience consistency across initiatives.\n5. Executive Stakeholder Engagement\nSynthesize research, benchmarking insights, and journey analysis into strategic recommendations for senior stakeholders. Influence decision-making by articulating trade-offs, investment priorities, and long-term experience outcomes.\n6. Continuous Service Evolution\nDrive a culture of continuous improvement by monitoring performance indicators, market trends, and customer expectations. Ensure service design remains competitive, differentiated, and aligned to evolving strategic priorities.\n7. Transformation Planning & Oversight\nProvide oversight across multiple service initiatives, ensuring sequencing, dependencies, and milestones align with broader enterprise transformation objectives and strategic outcomes.\nSalt is acting as an Employment Business in relation to this vacancy.","description_format":"text","description_chars":3132,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T22:19:05Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.059,"p_room":0.28,"age_days":204,"expected_fill_days":29,"reasons":["conf:151","agency","stale_co","urgency","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/salt-service-designer","json_url":"https://alion.io/job/salt-service-designer.json","meta":{"generated_at":"2026-10-06T22:20:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2655,"day_limit":5000,"remaining_today":2345,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1935342},"rest":"https://alion.io/mcp/rest/get_company?id=1935342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalt-service-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalt-service-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalt-service-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salt-service-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalt-service-designer"}]}