{"id":1483532,"url":"https://alion.io/job/salt-solutions-customer-success-manager","title":"Solutions Customer Success Manager","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1227,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":215000,"currency":"AUD","period":"year","gross":null,"usd_annual":149589},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":45},"description":"Our client is a global leader in SaaS and AI, helping organisations create, manage and deliver digital experiences and content across websites and channels.We’re seeking a Solutions Customer Success Manager to partner with enterprise customers and maximise the value of their digital and marketing technology investments.\nThis is an opportunity for someone who combines technology expertise with strong customer and consulting skills, advising senior stakeholders on adoption, digital maturity, customer experience and business value.\nYou’ll be a trusted advisor and advocate for customer success, using your digital experience expertise to build strong relationships and deliver measurable outcomes.\nPrimary Responsibilities:- Partner with enterprise customers to optimise Experience Manager solutions, adoption and strategy\nAdvise & Consult on digital experience, content and customer journey strategies\nTranslate technology into measurable customer and business value\nLead customer workshops, success planning and advisory engagements\nShare best practices and innovative solutions, including AI and emerging Agent capabilities\nAnalyse customer data to identify trends, opportunities and areas for improvement\nCollaborate with Sales, Consulting, Engineering, Project Management and Support teams We are looking for :-\nSomeone with strong marketing digital expertise and a genuine passion for customer success. 5+ years’ experience in Digital Experience, Content Management, Digital Transformation or related fields\n2+ years’ experience with client’s experienced products\nKnowledge of Content Supply Chain, AI and Agent capabilities\nStrong consulting, advisory and stakeholder management skills\nAbility to translate technology into business value, ROI and customer outcomes\nExcellent communication and relationship-building skills\nProactive, organised and customer-focused, with the ability to manage multiple priorities\nBachelor’s/Master’s degree or equivalent experience Benefits/Offering Initially 12 month FTC\n$160 - $215K + super\nHybrid & Best Culture and Supportive Management.\nWork with market leading Digital Experience Brand Click Apply Now or contact Andrew/Toni on 0429841882 for a confidential discussion.\nAt Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.\nSalt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. 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