{"id":1483944,"url":"https://alion.io/job/salt-sr-customer-success-manager","title":"Sr Customer Success Manager","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1225,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":232000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":717},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":71},"description":"Back to all jobs\nApplications are now closed.\nSr Customer Success Manager\nRef: JO-2608-362759\nUSA, New York \n\nClient Success & Account Management, Sales \n\nSales \n\n50 - 249 Employees \n\nUS$100,000.00 - US$150,000.00 per annum \n\nEnvironment:\n\nRemote \n\nContract Type:\n\nPermanent \n\nStarts:\n\nASAP \n\nDuration:\n\nPermanent \n\nOur client is a regulated financial technology company building infrastructure for the future of finance. Its platform supports financial institutions and Fintechs, providing the compliance, security, and scale required to deliver trusted financial services globally.\nThe business operates across institutional trading, digital assets, programmable financial infrastructure, and cross-border payments.\nThis is a high-impact role combining strategic client coverage with hands-on oversight of institutional OTC trading workflows. The Senior Client Success Manager will own and grow key relationships while partnering closely with trading, operations, compliance, product, and commercial teams.\nThe Role\nAs Senior Client Success Manager, you will join the Client Success function and act as a key bridge between institutional clients and internal teams.\nThe role focuses on three core areas:\nClient coverage and relationship growth\nOTC trading process oversight\nCross-functional collaboration\nYou will ensure clients receive a high-touch experience while helping the business scale its institutional trading and payments capabilities.\nClient Coverage\nYou will serve as the primary point of contact for a portfolio of institutional trading and payments clients, developing a strong understanding of their priorities and evolving requirements.\nKey responsibilities include:\nBuild trusted relationships with key client stakeholders\nLead regular client check-ins and support QBRs\nManage onboarding, adoption, and ongoing client support\nMonitor client health, engagement, and performance\nProactively identify and resolve potential issues\nManage escalations and coordinate internal resources\nDemonstrate value and ROI through data and reporting\nIdentify opportunities to expand relationships, increase adoption, and support renewals\nOTC Trading Process Oversight\nA key part of the role involves supporting the firm’s institutional OTC trading operation.\nWorking closely with trading, operations, and compliance, you will help manage the end-to-end OTC client experience, including:\nOnboarding institutional counterparties\nManaging client trading communication channels\nCoordinating RFQ and quote-request workflows\nMonitoring response times against service levels\nEnsuring trades are accurately ticketed and documented\nCoordinating settlement and post-trade confirmations\nEscalating operational exceptions quickly\nMaintaining accurate records and controls\nImproving OTC processes as trading volumes scale\nCross-Functional Collaboration\nYou will partner closely with sales, trading, operations, compliance, product, data, onboarding, and support teams.\nYou will ensure a smooth transition from prospect to active client, communicate client priorities internally, and provide actionable feedback to product teams.\nThe role requires someone who can advocate for clients while effectively managing expectations and balancing commercial, operational, regulatory, and product considerations.\nKey Responsibilities\nOwn and develop institutional client relationships\nUnderstand client objectives and create success plans\nMonitor engagement, performance, and client health\nIdentify account risks and growth opportunities\nManage escalations and coordinate internal teams\nSupport renewals, upsell, and cross-sell opportunities\nOversee day-to-day institutional OTC workflows\nCoordinate RFQs, trade documentation, settlement, and post-trade processes\nPartner with trading, operations, compliance, sales, and product\nMaintain accurate client and trading information\nHelp develop scalable processes and best practices\nCandidate Profile\n3+ years in Client Success, institutional client coverage, OTC desk coverage, account management, or a similar client-facing role\nExperience within digital assets, fintech, payments, trading, capital markets, or financial infrastructure preferred\nKnowledge of trading, clearing, and settlement processes\nFamiliarity with institutional OTC and RFQ workflows highly desirable\nOTC trading desk or institutional trading client experience strongly preferred\nUnderstanding of quote requests, block trade execution, documentation, and settlement\nExcellent communication and stakeholder management skills\nStrong analytical, organizational, and problem-solving abilities\nComfortable operating in a fast-paced, cross-functional environment\nStartup or scale-up experience advantageous\nCommercially minded, proactive, adaptable, and highly client-focused\nSalt 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