Support Analyst
Confirmed on the employer's own hiring board on Sep 29, 2026. First seen by Alion on Aug 26, 2026. Salt scores C on the Alion truth index.
What you’ll be doing
As part of a regional support team, you’ll play a key role in supporting clients and ensuring a high-quality user experience.
Responsibilities include: Troubleshoot and resolve client support tickets and application issues
Investigate backend system and platform-related concerns
Support onboarding activities, product demonstrations, and client guidance
Assist with contract mapping and product-related queries
Collaborate closely with technical teams to understand new products and features
Communicate technical concepts clearly to clients and stakeholders
Build strong relationships and become a trusted contact for customers
Work with regional and global teams to deliver seamless support services What we’re looking for
Must-have: Strong interpersonal and communication skills
Customer-centric mindset with confidence interacting with clients
Strong problem-solving abilities and willingness to learn
Comfortable working in a fast-paced support environment
Team player with a proactive attitude Nice-to-have: Basic understanding of SQL and database queries
Exposure to networking concepts such as TCP/IP
Scripting knowledge (particularly Python) is a plus
Additional language skills such as Mandarin or Japanese are advantageous Why join? Clear career progression opportunities into senior and consulting pathways
Strong mentorship and coaching-focused leadership
International exposure and collaboration with global teams
Opportunity for overseas exposure and travel
Annual learning and development budget
Quarterly fitness allowance
Comprehensive medical and travel coverage
Performance bonus and attractive leave entitlement
Collaborative and supportive team culture with regular team activities If you enjoy solving technical challenges, working closely with clients, and building expertise within a global environment, we’d love to hear from you.
Interested in joining a team where you can make a real impact? Apply today.
For a confidential discussion about this opportunity, contact Hazel on +603 6201 0196.
CEI No: R1551057 / EA No: 07C3147
At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.