{"id":1483738,"url":"https://alion.io/job/salt-support-analyst","title":"Support Analyst","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":64,"open_postings":1440,"ghost_share":0.603,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":103},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":true},{"name":"SQL","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-09-29T22:22:26Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":35},"description":"Join a leading global technology company supporting critical trading and market infrastructure solutions. We are looking for a customer-focused Support Analyst who enjoys solving problems, building relationships, and learning new technologies in a fast-paced environment. This is an excellent opportunity for someone looking to grow into a more client-facing or technical consulting career path within an international environment.What you’ll be doing\nAs part of a regional support team, you’ll play a key role in supporting clients and ensuring a high-quality user experience.\nResponsibilities include: Troubleshoot and resolve client support tickets and application issues\nInvestigate backend system and platform-related concerns\nSupport onboarding activities, product demonstrations, and client guidance\nAssist with contract mapping and product-related queries\nCollaborate closely with technical teams to understand new products and features\nCommunicate technical concepts clearly to clients and stakeholders\nBuild strong relationships and become a trusted contact for customers\nWork with regional and global teams to deliver seamless support services What we’re looking for\nMust-have: Strong interpersonal and communication skills\nCustomer-centric mindset with confidence interacting with clients\nStrong problem-solving abilities and willingness to learn\nComfortable working in a fast-paced support environment\nTeam player with a proactive attitude Nice-to-have: Basic understanding of SQL and database queries\nExposure to networking concepts such as TCP/IP\nScripting knowledge (particularly Python) is a plus\nAdditional language skills such as Mandarin or Japanese are advantageous Why join? Clear career progression opportunities into senior and consulting pathways\nStrong mentorship and coaching-focused leadership\nInternational exposure and collaboration with global teams\nOpportunity for overseas exposure and travel\nAnnual learning and development budget\nQuarterly fitness allowance\nComprehensive medical and travel coverage\nPerformance bonus and attractive leave entitlement\nCollaborative and supportive team culture with regular team activities If you enjoy solving technical challenges, working closely with clients, and building expertise within a global environment, we’d love to hear from you.\nInterested in joining a team where you can make a real impact? Apply today.\nFor a confidential discussion about this opportunity, contact Hazel on +603 6201 0196.\nCEI No: R1551057 / EA No: 07C3147\nAt Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.","description_format":"text","description_chars":2737,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T21:54:51Z"}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.246,"p_room":0.55,"age_days":35,"expected_fill_days":30,"reasons":["conf:7","agency","stale_co","urgency","win:tail","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/salt-support-analyst","json_url":"https://alion.io/job/salt-support-analyst.json","meta":{"generated_at":"2026-10-01T02:33:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1897,"day_limit":5000,"remaining_today":3103,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}