{"id":1484996,"url":"https://alion.io/job/salt-technical-support-engineer-integration","title":"Technical Support Engineer – Integration","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":64,"open_postings":1440,"ghost_share":0.608,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":460,"max":null,"currency":"USD","period":"day","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ETL/ELT","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"Okta","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Splunk","optional":false},{"name":"Unix","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-05-04T00:00:00Z","employer_posted_date":"2026-05-05","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":151,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":150},"description":"12 months contract opportunity- with a high potential to go permanent\nOffering: $460/day including super\nLocation: Sydney CBD\nHybrid work arrangements - 2 days from office About the role:\nAs an Application Support Engineer, you will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs. The focus will be on addressing complex Integration issues that are inbound or outbound of the internal Platform.\nRoles and Responsibilities: Customer Advocate provides support to users/administrators of our platform.\nContributing to the growth of the best practices for the delivery of support services.\nUnderstanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.\nMaintaining technical expertise in assigned areas of product functionality and using that expertise to help customers.\nCommunicating with customers and our teams through cases, phone and other digital methods. Skills: Must have 2+ years of related experience within either application technical support or software development environment.\nExperience in working with JavaScript/Java/PowerShell development skills for the purposes of writing and troubleshooting.\nMust be able to read, write and debug basic JavaScript code.\nMust have well developed experience implementing, maintaining, or supporting two (or more) of the following:\nStrong knowledge of LDAP/Active Directory, SSO or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder)\nStrong understanding of Email Infrastructure (e.g. Exchange, Office 365, Postfix)\nAdvance knowledge on Web Services (consuming or providing) (SOAP, REST)\nStrong knowledge of OAuth and OIDC. Experience providing SaaS / PaaS support.\nA fundamental understanding of ITIL framework\nAdvance knowledge of the components in a web applications stack.\nExperience with relational databases (e.g. MySQL, Oracle).\nExperience using Linux/Unix OR Microsoft Server.\nExperience using tools like Splunk/Wireshark and understanding common SaaS cloud and on-premises infrastructure components.\nData Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations Education:\nBachelor’s in computer science (or related technical degree) preferred.\nPlease Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.\nApply now or get in touch with our team to explore other Tech jobs in Sydney.\nAt Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.\nSalt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.","description_format":"text","description_chars":3025,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T22:11:27Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.091,"p_room":0.28,"age_days":150,"expected_fill_days":30,"reasons":["conf:31","agency","stale_co","urgency","velocity","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/salt-technical-support-engineer-integration","json_url":"https://alion.io/job/salt-technical-support-engineer-integration.json","meta":{"generated_at":"2026-10-02T02:32:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3413,"day_limit":5000,"remaining_today":1587,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}