{"id":1485279,"url":"https://alion.io/job/salt-technical-support-engineer-ux","title":"Technical Support Engineer – UX","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":64,"open_postings":1440,"ghost_share":0.608,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":470,"max":null,"currency":"USD","period":"day","gross":null,"usd_annual":117500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"MySQL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Linux","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-04-08T00:00:00Z","employer_posted_date":"2026-04-09","last_verified_at":"2026-09-29T22:22:26Z","board_verified":true,"closed_at":null,"days_open":176,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":176},"description":"Hiring!! - Technical Support Engineer - User Experience 12 months contract opportunity - with a High potential to go permanentOffering: $470/day including super\nLocation: Sydney CBD - Hybrid work Arrangements About the role:\nThe Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow platform partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies.\nIn order to be successful in this role, we need someone who has: Demonstrated ability to troubleshoot the most difficult technical issues\nAbility to work with high-value customer administrators and developers\nDemonstrated creative problem-solving approach and strong analytical skills\nMust be proficient with analyzing log files and standard debugging concept.\nStrong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML\nStrong experience with JavaScript, AngularJS or Jelly.\nStrong experience working in Java or similar backend programming language\nExperience and understanding of Object-Oriented Design\nExperience with relational databases such as MySQL, Oracle\nWorking knowledge of the components in a web applications stack\nExcellent client/ customer management skills\nExcellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems\nMust have knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management. Nice to have: Familiarity with Linux, UNIX or other OS\nPrevious experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)\nExperience providing SaaS support is desirable. Education Qualifications:\nBachelor’s or higher in Computer Information Systems or equivalent experience in a related field.\nPlease Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.\nAt Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.\nSalt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.","description_format":"text","description_chars":2572,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T22:15:35Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.107,"p_room":0.28,"age_days":176,"expected_fill_days":30,"reasons":["conf:31","agency","stale_co","urgency","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":117500,"is_top_pay":true},"html_url":"https://alion.io/job/salt-technical-support-engineer-ux","json_url":"https://alion.io/job/salt-technical-support-engineer-ux.json","meta":{"generated_at":"2026-10-01T11:17:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2845,"day_limit":5000,"remaining_today":2155,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}