{"id":2328563,"url":"https://alion.io/job/salt-water-it-assistant-help-desk","title":"IT Assistant (Help Desk)","company":{"id":4420942,"name":"SALT WATER","domain":"salt-water.gr","url":"https://alion.io/company/salt-water","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glyfada, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-21T11:23:46Z","employer_posted_date":null,"last_verified_at":"2026-09-21T11:23:46Z","board_verified":false,"closed_at":null,"days_open":34,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":34},"description":"Salt Water is the most trusted name in luxury resort & ready to wear in Greece. With over 26 years of market experience, and a deep passion for travel and fashion, the company supplies the top retailers & high-end resorts with the most coveted, luxury fashion brands.\n\nOur brands reach the most affluent, international travelers and passionate fashion consumers. The world of Salt Water embodies and inspires effortless luxury:\n\nWholesale distribution for 34 luxury resorts brands in Greece & Cyprus.\n\nRetail presence with 14 Mono-brand & multi-brand boutiques in Greece.\n\nDevelopment of international partnerships with leading hotels in high-end destinations.\n\nWe're growing our in-house IT team and looking for an experienced IT Assistant to support our people, stores and systems day to day.\n\nYou'll report to the IT Manager and handle IT support on your own. You'll work across the whole IT setup of a growing fashion company.\n\nWhat you'll do\n\nBe the first point of contact for IT support at head office and stores, in person, by phone and remotely\n\nSet up and troubleshoot PCs, laptops, printers, mobile devices and store POS equipment\n\nManage Microsoft 365 users: accounts, mailboxes, Teams, licenses, permissions\n\nGive first-level support for our ERP (SoftOne) and in-house business applications\n\nHelp with network, Wi-Fi and firewall checks, and with backups\n\nKeep IT assets, inventory and support documentation up to date\n\nLog, track and follow up on support requests until they're resolved\n\nVisit stores when needed\n\nWhat we're looking for\n\nDegree or diploma in IT, Computer Science or a related field\n\nAt least 2 years of experience in IT support or help desk, ideally in a multi-site or retail business\n\nSolid hands-on experience with Windows, Microsoft 365 administration and networking (TCP/IP, DNS, DHCP, Wi-Fi)\n\nYou can work on your own, set priorities and handle several requests at once\n\nA problem solver who stays calm under pressure and puts service first\n\nClear communication with non-technical users\n\nVery good Greek and English\n\nValid driving license (Category B).\n\nNice to have\n\nExperience with ERP systems (ideally SoftOne), POS or retail environments\n\nBasic scripting (PowerShell, SQL or Python)\n\nFamiliarity with firewalls (e.g. WatchGuard) or Entra ID / Intune\n\nIT certifications (e.g. CompTIA A+/Network+, Microsoft 365).\n\nWhat we offer\n\nCompetitive salary based on your experience\n\nFull-time permanent position at our Glyfada head office\n\nChances to grow within an expanding IT team\n\nA dynamic work environment in a growing fashion company.","description_format":"text","description_chars":2570,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T07:55:36Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.563,"p_room":0.45,"age_days":33,"expected_fill_days":20,"reasons":["seen:33","win:tail","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/salt-water-it-assistant-help-desk","json_url":"https://alion.io/job/salt-water-it-assistant-help-desk.json","meta":{"generated_at":"2026-10-26T00:31:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420942},"rest":"https://alion.io/mcp/rest/get_company?id=4420942"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalt-water-it-assistant-help-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalt-water-it-assistant-help-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalt-water-it-assistant-help-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salt-water-it-assistant-help-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalt-water-it-assistant-help-desk"}]}