{"id":2739164,"url":"https://alion.io/job/salzgitter-customer-service-representative","title":"Customer Service Representative","company":{"id":1860303,"name":"Salzgitter","domain":"salzgitter-ag.com","url":"https://alion.io/company/salzgitter-ag","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T20:08:59Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T17:56:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"\" style=\"width:100%;height:auto\">\nKHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?\nThe Customer Support Representative is the first point of contact for KHS customers seeking to purchase spare parts for KHS filling and packaging products.\nYour Responsibilities:\nReceive customer inquiries or orders via phone/email and add to CRM Systems (SAP Cloud)\nProcess customer quotes within Enterprise Resource Planning (ERP) system. Works closely with cross functional teams; Production Control & Purchasing to determine scheduling and pricing. \nProcess and confirm parts orders for customers. Verifies credit terms and credit status at time of order. Works closely with cross functional teams: Accounting if orders have payment terms other than Net 30.\nLogs after-hour calls in CRM Systems (SAP Cloud) as needed for After Sales profitability.\nManage and track order status for customer portfolio. Continued follow ups with customer until time of delivery.\nManage all electronic filing of order documents in CRM Systems (SAP Cloud).\nParticipates in regular rotating weekly schedule of 24/7 on-call non-business hours support. The team works together to generate a schedule that works for everyone. \nProcess warranty claims and any applicable credit memos.\nProactively contacts customers within assigned region.\nMaintains customer’s information in SAP Enterprise Resource Planning system. This includes but is not limited to: Contacts, payment terms, incoterms, shipping information.\nYour Profile:\nAn associate degree of equivalent from a two-year college or technical school\nFive years or experience in customer service or parts sales for mechanical equipment; or an equivalent combination of education and experience.\nBenefits:\nMedical, Dental, Vision insurance offered at 30 days of employment\nGenerous Educational Reimbursement program\nOn-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program\nCompany sponsored Life and Disability Insurance\nPaid Time Off\nTen (10) Paid Holidays per year\n401K with Company Match\nIn order to ensure our success in the future, too, we need first-class employees - and we also have plenty to offer them.","description_format":"text","description_chars":2619,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Metals & Metallurgy"],"lifecycle":[{"event":"open","at":"2026-10-16T20:08:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:0","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/salzgitter-customer-service-representative","json_url":"https://alion.io/job/salzgitter-customer-service-representative.json","meta":{"generated_at":"2026-10-21T21:37:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30749,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1860303},"rest":"https://alion.io/mcp/rest/get_company?id=1860303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalzgitter-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalzgitter-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalzgitter-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salzgitter-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalzgitter-customer-service-representative"}]}