{"id":3826349,"url":"https://alion.io/job/same-day-water-heaters-dispatch-permitting-manager","title":"Dispatch & Permitting Manager","company":{"id":687517,"name":"Same Day Water Heaters","domain":"samedaywaterheaters.com","url":"https://alion.io/company/samedaywaterheaters","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T18:35:27Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T09:35:26Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Same Day Water Heaters, LLC is seeking an experienced Dispatch & Permitting Manager to lead and support our Dispatch and Permitting teams. This position is responsible for overseeing daily scheduling operations, permit processing, technician utilization, team performance, customer escalations, and process improvement initiatives. The ideal candidate is a strong leader who thrives in a fast-paced environment, takes initiative, and is committed to developing high-performing teams while ensuring operational excellence, compliance, and exceptional customer service.\nResponsibilities\nLead, coach, and develop Dispatchers and Permit Specialists.\nSet departmental goals, performance expectations, and deadlines while ensuring alignment with company objectives.\nManage daily dispatch operations, technician scheduling, and job assignments to maximize efficiency and customer satisfaction.\nMonitor technician capacity, route efficiency, and schedule optimization to improve productivity and job completion rates.\nOversee permit submissions, tracking, inspections, and regulatory compliance across all service areas.\nEnsure permits, inspections, and job documentation are completed accurately and timely to prevent delays and failed inspections.\nHandle customer, technician, subcontractor, and operational escalations, providing effective and timely resolutions.\nCreate and maintain departmental schedules, workflows, policies, procedures, and productivity standards.\nDevelop staffing schedules and ensure adequate departmental coverage during business hours and peak demand periods.\nMaintain accountability for key performance indicators (KPIs), including permit turnaround times, inspection pass rates, technician utilization, schedule efficiency, customer satisfaction, and team productivity.\nPrepare and deliver weekly and monthly reports to leadership.\nTrain, mentor, evaluate, and motivate team members while fostering a positive, collaborative work environment.\nPartner with Operations, Call Center, and Field teams to improve communication, efficiency, and service delivery.\nIdentify process improvement opportunities and implement solutions that support company growth and operational excellence.\nLead by example through professionalism, accountability, and a commitment to company values.\nRequirements\nPrevious supervisory or management experience required.\n3+ years of experience in dispatching, permitting, operations, customer service, or a related field.\nExperience leading teams in a high-volume service, plumbing, HVAC, construction, or home services environment preferred.\nStrong leadership, coaching, and team development skills.\nExcellent written and verbal communication abilities.\nAbility to multitask and prioritize effectively in a fast-paced, high-volume environment.\nWorks well under pressure while maintaining a positive attitude and professional demeanor.\nStrong organizational, analytical, and problem-solving skills.\nSound judgment and decision-making abilities.\nHigh level of integrity, professionalism, and reliability.\nProficiency in Microsoft Office, including strong Excel skills.\nAbility to quickly learn and adapt to new systems, processes, and operational needs.\nWhat Makes You Successful\nYou take initiative and proactively solve problems.\nYou lead by example and hold yourself and your team accountable.\nYou can effectively manage multiple priorities without sacrificing quality or customer experience.\nYou thrive in a fast-paced environment and remain calm under pressure.\nYou have strong organizational skills and consistently meet deadlines.\nYou motivate, coach, and engage team members to achieve departmental goals.\nYou maintain a positive, team-first mindset and contribute to a collaborative culture.\nYou focus on continuous improvement and are always looking for ways to increase efficiency and effectiveness.\nBenefits\nCompetitive salary\nMedical, Dental, Vision, and Life Insurance\nPaid Time Off (PTO)\nAdvancement opportunities\nPerformance-based bonus opportunities\nCollaborative and team-oriented work environment\nJoin Same Day Water Heaters and help lead two critical departments that directly impact customer experience, operational efficiency, and company 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