Client Solutions Manager

Position Summary

ESBO (European Service Business Organisation) is responsible for identifying, evaluating and determining new opportunities within the ever-growing CTV media industry, with the goal of creating scalable services and businesses on top of the global footprint of European Samsung Smart TVs.

The EU advertising team is working to create value for partners, advertisers, and agencies through its unique insights into content consumption in the shifting media landscape.

The Client Solutions team is responsible for delivering exceptional customer service for our advertising partners and helping to grow the client base for the Samsung Ads European business across all our ad products, be they TV, Mobile or Desktop.

The Client Solutions team sits at the heart of the business and crucial to our success. The candidate must be able to thrive in a fast-paced and dynamic environment and have an entrepreneurial mindset, taking ownership in creating opportunities, be adept at problem solving and happy to go above and beyond for our clients and the team.

Role and Responsibilities

Your key responsibilities

· Leverage communication and relationship-building skills to cultivate long-lasting partnerships with clients

· Be a resource for our UK and International Agency Sales teams, using an in-depth understanding of our data and capabilities to advise on campaign strategies, maximising the benefits of the Samsung Ads platform

· Provide outstanding client service throughout the sales and post sales process, responding quickly to requests and troubleshooting issues

· Manage each phase of every campaign efficiently and transparently keeping sales and the client updated

· Using the wealth of data available to provide best in class post campaign analysis with insights, learnings, and recommendations, with the ultimate goal of driving revenue

What we need for this role

To be successful, you will possess the following skills and attributes:

· Experience in account management capacity at a media or technology company with experience in TV advertising, digital media, and/or advertising platforms.

· Independent, self-starter; comfortable with ambiguity, and resilient. Able to work independently

· Excellent communication skills, the ability to manage client relationships and a high level of comfort presenting campaign results to advertisers

· Superior analytical skills to provide campaign insights to internal and external audiences

· Strong PowerPoint & Excel skills

What does success look like?

To succeed in this role, the candidate must have phenomenal attention to detail, love delivering fantastic customer service and enjoy working collaboratively. We are true team, always ready to step in and help out with time or knowledge. Hard work, humility and harmony sit at the core of everything we do.

The success of our business to date has been driven by our customer centric approach which is ultimately measured on campaign spend and repeat bookings. Much of this responsibility sits with the Client Solutions Manager, who should retain a key focus on driving revenue and retention.

As a relatively new division of Samsung, there is huge opportunity to effect change. The successful candidate will always be looking for ways to streamline our processes, improve efficiency and increase revenue.

Skills and Qualifications

Benefits of working at Samsung include

• Hybrid working - 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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