{"id":371668,"url":"https://alion.io/job/samsung-electronics-customer-success-manager-weather","title":"Customer Success Manager, Weather","company":{"id":166,"name":"Samsung Electronics","domain":"samsung.com","url":"https://alion.io/company/samsung","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":141,"ghost_share":0,"stale_share":0.61,"repost_share":0.007,"time_to_fill_p50_days":31,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":192000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-30T21:26:03Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Position Summary\nSamsung Ads Customer Success ManagerSamsung Electronics is a global leader in Technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones,\nwearable devices, tablets, cameras, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading Technology companies and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.\nThe Opportunity\nWe’re growing our mobile ads team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Mobile (MX) Ad Sales team and driving direct impact\ntowards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering\nexcellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital &\nprogrammatic platforms.\nThe Customer Success Manager will be based in NY and will report into the Mobile Head of Ad Solutions within our NA C&S division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on customer experience, you've come to the right place!\nRole and Responsibilities\nRole and Responsibilities\nAlign directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.\nServe as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.\nLead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.\nCommunicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.\nMaintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.\nProduce best practices and learnings based on campaign performance and provide clients with recommendations to drive renewal business.\nCollaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.\nEducate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.\nUnderstand the larger financial picture and drive positive impact towards NA C&S annual sales growth.\nSkills and Qualifications\nSkills and Qualifications\n5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role\nMust be task driven and have the ability to produce and hit key deliverable deadlines in a fast-paced environment\nAttention to detail, ability to multitask and strong organizational skills required • Experience working directly with clients and can demonstrate ability to present during meetings\nDeep understanding of the digital advertising space, with knowledge of programmatic landscape\nBachelor’s degree required\nPreferred Qualifications: Experience working on Owned and Operated in-app properties, especially Weather or location-based opportunities.\n* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.\nAt Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.\n* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.\n Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process\nSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or  for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.","description_format":"text","description_chars":5466,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smartphones","Televisions","Semiconductor Manufacturing","Displays & Panel Technology"],"lifecycle":[{"event":"open","at":"2026-09-05T20:41:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 132 · green card filings: 34","filings_12m":132,"filings_prev_12m":178,"green_card_filings_12m":34,"median_offered_wage_usd":166084,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.471,"p_room":0.28,"age_days":72,"expected_fill_days":31,"reasons":["conf:9","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/samsung-electronics-customer-success-manager-weather","json_url":"https://alion.io/job/samsung-electronics-customer-success-manager-weather.json","meta":{"generated_at":"2026-10-31T01:28:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":166},"rest":"https://alion.io/mcp/rest/get_company?id=166"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsamsung-electronics-customer-success-manager-weather"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsamsung-electronics-customer-success-manager-weather"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsamsung-electronics-customer-success-manager-weather"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/samsung-electronics-customer-success-manager-weather\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsamsung-electronics-customer-success-manager-weather"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":371668}},{"tool":"search_jobs","arguments":{"company":"samsung.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":371668},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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