{"id":3377236,"url":"https://alion.io/job/samsung-electronics-director-project-management-care","title":"Director, Project Management - Care","company":{"id":166,"name":"Samsung Electronics","domain":"samsung.com","url":"https://alion.io/company/samsung","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":141,"ghost_share":0,"stale_share":0.61,"repost_share":0.007,"time_to_fill_p50_days":31,"computed_at":"2026-10-29T05:49:05Z"}},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":111000,"max_usd":222000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1309},"experience_years_min":12,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T20:25:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Summary\nThis role is not eligible for immigration sponsorshipDirector, Project Management\nSamsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.\nFor nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.\nAs a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.\nTo learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.\nPeople | Excellence | Change | Integrity | Co-prosperity\n[Position Objective]\nThe Director, PMO will focus on strategic communication and key project management to drive business initiatives, ensuring alignment with strategic goals and delivering measurable results. This role will be a strategic partner capable of building and maintaining solid partnerships with assigned internal clients to better develop, coordinate, direct and facilitate strategic communications designed to meet business goals with internal leaders and partners to help build relevant content to support communicating the division/leader’s mission and vision.\nBuild communication and reporting cadence that allows for a timely flow of necessary information for decisions and support/resolution.\n• Meet with multi-level stakeholders to ensure organizational communications are consistently organized and flow according to business needs and expectations; may be asked to support special circumstances/events such as HQ meeting preparation, internal and external engagement communication facilitation or review.\nRole and Responsibilities\nRole & Responsibilities\nThe Director, PMO will be responsible for:\nLead key project management efforts to support business initiatives, ensuring alignment with organizational objectives.\nDevelop and execute strategic plans to drive growth and innovation within the Customer Care business. Determines methods and procedures on new assignments and coordinates other's tasks.\nCollaborate with cross-functional teams to identify opportunities for process improvement and operational efficiency.\nExercise judgement in selecting methods, techniques and evaluation criteria to obtain results. Analyze market trends, competitor strategies, and internal performance data to inform decision-making on complex issues.\nAnticipate and identify critical risk factors based on internal and external factors and provide actionable insights and recommendations to senior leadership to support strategic planning and execution.\nManage activities to prepare messages that are shared across the business organization to address urgent internal and external tasks in support of SVP’s management activities.\nDeveloping internal as well as external communication plans to support business initiatives and manage appropriate delivery of internal and external communications.\nProviding communication support to senior level leaders by drafting speeches, scripts, documents, social media content, etc.\nPlan, produce, and manage company-wide town halls and all-hands meetings, overseeing logistics, content development, run-of-show, Q&A strategy, and post-event follow-up communications\nEngagement with PR and Marketing on external speaking engagements, including preparation and scheduling\nLaunch and sustain quarterly Partner Councils across all BPO’s in Care\nSchedule, coordinate and facilitate all Care QBRs- tracking and following up on action items, strategic decisions, etc.\nCoordinating with Events teams, Social and Content teams, and external communication partners to amplify key executive communications tied to relevant Care events.\nTrack engagement across various platforms and make data-driven decisions when appropriate.\nResearches and understands key business challenges, customer behavior, target audiences, competitive activity and environmental factors that impact programs within the business and assigned departments.\nManagement and participation in the creation of digital, video, audio and print content with internal stakeholders and external support agencies.\nInvolvement in key projects including support of trade shows, and industry events.\nManage staff meetings, manage calendar with EA, organize schedule long term\nSkills and Qualifications\nMinimum Qualifications\n12+ years of experience with Bachelor’s Degree and/or 10+ years of experience with Master’s Degree required - preferably in Business, Finance Journalism, Communications or related field and applicable experience\nProven experience in business strategy, project management and demonstrated knowledge and proficiency with communication technologies\nExcellent Communication and Presentation preparation skills\nStrong interpersonal skills and ability to build collaborative relationships\nStrong analytical and problem-solving skills\nPreferred Qualifications:\n· Experience in the Customer Care industry.\n· Familiarity with cross-functional project management methodologies.\n· Advanced proficiency in data analysis and visualization tools.\n· Experience working with senior leadership and across all levels of the organization to drive strategic initiatives.\nRegular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.\nTo ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.\nLife @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/\nBenefits @ Samsung - https://www.samsung.com/us/careers/benefits/\n* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.\nAt Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.\n* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.\n Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process\nSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or  for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.","description_format":"text","description_chars":8118,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smartphones","Televisions","Semiconductor Manufacturing","Displays & Panel Technology"],"lifecycle":[{"event":"open","at":"2026-10-28T03:13:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 132 · green card filings: 34","filings_12m":132,"filings_prev_12m":178,"green_card_filings_12m":34,"median_offered_wage_usd":166084,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:9","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/samsung-electronics-director-project-management-care","json_url":"https://alion.io/job/samsung-electronics-director-project-management-care.json","meta":{"generated_at":"2026-10-29T21:51:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32344,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":166},"rest":"https://alion.io/mcp/rest/get_company?id=166"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsamsung-electronics-director-project-management-care"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsamsung-electronics-director-project-management-care"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsamsung-electronics-director-project-management-care"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/samsung-electronics-director-project-management-care\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsamsung-electronics-director-project-management-care"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3377236}},{"tool":"search_jobs","arguments":{"company":"samsung.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3377236},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}