{"id":4061642,"url":"https://alion.io/job/samsung-electronics-director-strategic-planning","title":"Director, Strategic Planning","company":{"id":166,"name":"Samsung Electronics","domain":"samsung.com","url":"https://alion.io/company/samsung","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":143,"ghost_share":0.014,"stale_share":0.566,"repost_share":0.07,"time_to_fill_p50_days":36,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T21:53:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Position Summary\nThis role is not eligible for immigration sponsorshipSamsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.\nFor nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.\nAs a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.\nTo learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.\nSummary:\nSamsung Electronics America is seeking a Director of Strategic Planning to shape the future of Customer Satisfaction (CS) across North America. Reporting to the Executive Director of NAHQ Customer Satisfaction, this leader will translate customer insight into enterprise strategy - setting the vision, priorities, and roadmap that elevate customer experience, retention, and brand loyalty across the region.\nThis is a high-visibility role for a strategic, data-driven leader who thrives at the intersection of analytics, cross-functional collaboration, and executive influence. You will partner directly with senior leadership across SEA and SECA to define the CS organization's vision and mission, identify growth opportunities, and ensure every customer-facing initiative is coherent, measurable, and aligned to Samsung's broader business objectives.\nSuccess in this role requires strong executive presence, sharp analytical judgment, and the ability to move fluidly between big-picture strategy and hands-on execution - building consensus across departments, regions, and cultures.\nRole and Responsibilities\nRole & Responsibilities:\nSamsung Electronics America is seeking a Director of Strategic Planning to shape the future of Customer Satisfaction (CS) across North America. Reporting to the Executive Director of NAHQ Customer Satisfaction, this leader will translate customer insight into enterprise strategy - setting the vision, priorities, and roadmap that elevate customer experience, retention, and brand loyalty across the region.\nThis is a high-visibility role for a strategic, data-driven leader who thrives at the intersection of analytics, cross-functional collaboration, and executive influence. You will partner directly with senior leadership across SEA and SECA to define the CS organization's vision and mission, identify growth opportunities, and ensure every customer-facing initiative is coherent, measurable, and aligned to Samsung's broader business objectives.\nSuccess in this role requires strong executive presence, sharp analytical judgment, and the ability to move fluidly between big-picture strategy and hands-on execution - building consensus across departments, regions, and cultures.\nResponsibilities and Duties:\nStrategic Planning & Governance\nOwn and continuously evolve core CS strategy and planning documents, including the Service Channel Strategy, Customer Management Excellence Strategy, and annual management planning.\nDeliver rigorous analytical support for cross-departmental and multi-functional business decisions, including market-level improvement plans and market intelligence drawn from primary and secondary research.\nPerformance & KPI Management\nLead Customer Satisfaction Division KPI management, tracking regional and service-type performance trends and driving improvement actions.Produce data-driven analytical performance reports for leadership review.\nPartner with internal stakeholders, RHQ, and HQ to align on performance narratives and action plans.\nIntroduce new KPIs and manage their rollout, initial setup, and ongoing performance tracking.\n\nMarket Intelligence & Insights\nDirect industry analysis - tracking trends, patterns, early warning signals, and forecasts using syndicated and proprietary sources on a weekly, monthly, quarterly, and annual cadence.\nConduct total addressable market analysis spanning internal and external views across all relevant categories.\nSynthesize third-party analyst research into clear forecasts and actionable business insights for senior stakeholders.\nLeadership & Collaboration\nLead cross-divisional initiatives and projects in partnership with the Service Division, NAHQ functions (CRM, Online, and others), and HQ.\nDevelop ad hoc analyses, executive-level presentations, and represent the CS organization on special strategic projects.\nNecessary Skills and Attributes:\nStrategic mindset with the ability to translate insight into cross-departmental initiatives and measurable outcomes.\nA demonstrated track record of meeting or exceeding performance goals.\nExceptional verbal and written communication skills, with the ability to build trusted relationships across functions and divisions.\nComfort and credibility engaging with stakeholders at every level of the organization, from front-line teams to senior executives.\nSkilled negotiator, able to influence and align stakeholders - including customer leadership and cross-functional directors - even amid competing priorities.\nStrong organizational discipline to plan, prioritize, and deliver multiple strategic programs simultaneously.\nAbility to interpret and act on complex technical documents, contracts, and related materials.\nPolished business communicator, equally effective presenting complex technical and business matters in writing or in person to highly technical, operational, or executive audiences.\nA collaborative leader who enables cross-functional Samsung teams to hit contracted objectives and team goals on schedule.\nSkills and Qualifications\nMinimum Qualifications:\nBachelor's degree required plus 12+ years of progressive experience in strategy development, business planning, or a related function.\nProven track record analyzing customer data and feedback to design and implement customer service strategies that measurably improve satisfaction and retention.\nAdvanced Microsoft Excel skills for quantitative analysis, with working knowledge of AI-assisted analytics tools (e.g., Copilot, Power Query, Power BI) to accelerate insight generation.\nAdvanced PowerPoint skills for executive storytelling, with experience using AI-enabled tools (e.g., Copilot for PowerPoint) to streamline presentation development; familiarity with broader AI productivity tools (e.g., ChatGPT, Copilot) is a plus.\nPreferred Qualifications:\nMBA strongly preferred\nDeep understanding of consumer goods industries, with consumer electronics experience strongly preferred.\nBilingual proficiency in English and Korean preferred, to support seamless communication between HQ and North American subsidiaries.\nFlexibility to work beyond standard hours as needed to coordinate with Korean leadership, and willingness to travel domestically or internationally (up to 10%).\nLife @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/\nBenefits @ Samsung - https://www.samsung.com/us/careers/benefits/\nRegular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.\nTo ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.\n* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.\nAt Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.\n* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.\n Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process\nSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or  for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.","description_format":"text","description_chars":9694,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Korean","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smartphones","Televisions","Semiconductor Manufacturing","Displays & Panel Technology"],"lifecycle":[{"event":"open","at":"2026-11-11T08:52:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 132 · green card filings: 34","filings_12m":132,"filings_prev_12m":178,"green_card_filings_12m":34,"median_offered_wage_usd":166084,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":36,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/samsung-electronics-director-strategic-planning","json_url":"https://alion.io/job/samsung-electronics-director-strategic-planning.json","meta":{"generated_at":"2026-11-12T22:51:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48292,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":166},"rest":"https://alion.io/mcp/rest/get_company?id=166"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsamsung-electronics-director-strategic-planning"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsamsung-electronics-director-strategic-planning"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsamsung-electronics-director-strategic-planning"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/samsung-electronics-director-strategic-planning\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsamsung-electronics-director-strategic-planning"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4061642}},{"tool":"search_jobs","arguments":{"company":"samsung.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4061642},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}