Manager, Ecommerce Fulfillment
Position Summary
This role is not eligible for immigration sponsorship.Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
Role and Responsibilities
Specific responsibilities include:
- Lead order fulfillment operations for VD and DA product lines exclusively through the Samsung.com direct-to-consumer channel.
- Oversee daily fulfillment execution, including order management, shipment processing, carrier coordination, and exception resolution for all Samsung.com orders
- Manage fulfillment performance across Samsung's dedicated D2C distribution centers and 3PL partners, ensuring customer SLAs and delivery promise dates are consistently met
- Develop and enforce SOPs for D2C order workflows, including:
- Standard parcel delivery for smaller DA and monitor products
- Large-item and white-glove delivery for TVs, refrigerators, washers, and major appliances
- In-home installation and haul-away services for DA products sold through Samsung.com
- Oversee Samsung.com order promise accuracy, working with IT and platform teams to ensure delivery date commitments align with actual fulfillment capabilities
- Drive continuous improvement initiatives to reduce D2C fulfillment cycle times, minimize order errors, and improve customer delivery experience
- Serve as the central inventory watchtower across all 7 Samsung D2C fulfillment warehouses for VD and DA product lines
- Monitor, audit, and govern inventory positions across all fulfillment nodes - ensuring Category and SCM teams are maintaining accurate, healthy, and well-positioned inventory at all times
- Proactively identify inventory risks, misalignments, and discrepancies across the 7-warehouse network - including stockouts, overstock, misallocated inventory, and fulfillment node imbalances
- Drive cross-functional accountability - ensuring Category teams are making timely merchandising decisions and SCM teams are executing replenishment, transfers, and receipts accurately
- Develop accurate carrier volume forecasts by analyzing Samsung.com order trends, site traffic patterns, promotional calendars, and historical shipment data to project how many orders will be tendered to each carrier per week
- Develop peak season carrier capacity plans for high-volume periods, including the holiday season
Skills and Qualifications
Background & Competencies Required:
- Bachelor’s degree required
- 6+ years relevant experience in fulfillment or eCommerce business operations
- Experience creating process flows, procedural documentation and business reporting to include KPI measurement
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
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