{"id":3280260,"url":"https://alion.io/job/samsung-electronics-manager-order-management-2","title":"Manager – Order Management-2","company":{"id":166,"name":"Samsung Electronics","domain":"samsung.com","url":"https://alion.io/company/samsung","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":124,"ghost_share":0.008,"stale_share":0.613,"repost_share":0.024,"time_to_fill_p50_days":35,"computed_at":"2026-11-03T05:54:40Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":144000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2746},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-03T19:51:03Z","board_verified":false,"closed_at":"2026-11-03T19:51:03Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Position Summary\nHeadquartered in Plano ,Texas., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.\nRole and Responsibilities\nRole & Responsibilities\nThis role is responsible for the complete lifecycle of Order Management and Fulfillment, for an assigned portfolio of accounts\nEnsure that orders are compliant with Samsung Electronics’ Policies, Programs, and Master Purchase Agreements.\nEnsure that orders are received and submitted into Samsung’s systems in accordance to standard Samsung processes and policies.\nManage initial order entry through to the billing process to ensure no errors interrupt order flow to billing for applicable sales and return orders\nResolve order related issues and escalations (systems, processes, policy, project)\nCommunicate and coordinate with internal and external stakeholders\nManage Order Management staff [Indirect and/or FTE employees]\nResponsible for achieving related KPIs and SLAs within assigned portfolio\nMaintain Price Discrepancy Resolution in relation to Order Management.\nValidate and process order related price adjustment claims as needed\nLead order-related integrations and testing for EDI, SPACE, and other interfaces as needed\nContinually work with internal Teams and external Customers to improve order related items including but not limited to processes, integrations, and end to end performance.\nAbility to explain end-to-end order fulfillment policies, processes, and systems; including other functional areas of R/R.\nKeep Leadership informed on daily operations, issues, escalations, etc.\nOther duties as assigned.\nSkills and Qualifications\nBachelor’s Degree required in related Business Field\nPrior Order Management and Operations experience; minimum 7+ years in related Business Field\nExperience in daily use of ERP system, SAP preferred\nEDI Experience in relation to Order Processing and Transactions\nAdvanced Microsoft Office skills and use in Outlook, Excel, Word, and PowerPoint\nExperience in AI tools such as Claude, Gemini preferred\nAbility to take Direction and Lead Team Members\nAbility to Think Outside of the Box, to provide creative solutions that are still compliant with requirements\nAttention to Detail and Accuracy\nProficient Written and Verbal Skills\nCapability to Problem Solve and Think Critically\nEffective Time Management\nAbility to Efficiently Multi-Task and work well under Pressure\nWorks well Independently\nSkills and Qualifications\nRegular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.\nTo ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.\n* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.\nAt Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.\n* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.\n Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process\nSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or  for assistance. 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