{"id":3910154,"url":"https://alion.io/job/samsung-electronics-rma-reverse-logistics-manager-networks","title":"RMA Reverse Logistics Manager - Networks","company":{"id":166,"name":"Samsung Electronics","domain":"samsung.com","url":"https://alion.io/company/samsung","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":139,"ghost_share":0.007,"stale_share":0.561,"repost_share":0.058,"time_to_fill_p50_days":36,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coppell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T10:46:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position Summary\nThis role is not eligible for immigration sponsorshipSamsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.\nFor nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.\nAs a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.\nTo learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.\nRole and Responsibilities\nPosition Summary\nThe Reverse Logistics Manager for the Networks business unit will lead our Hardware Services team, which supports network equipment returns and repairs during construction, warranty, and post-warranty periods. This position requires a nimble leader who can understand, manage, and improve multiple complex business processes tailored to individual customer requirements. You will be expected to learn quickly and become our subject-matter expert for hardware services.\nThis is a customer-facing role. The team comprises Samsung employees supported by staff from our third-party logistics (3PL) partner. You will report to the head of Network Hardware Service.\nRole & Responsibilities\nYou will lead a team with many responsibilities, including:\nData & Executive Reporting: Own weekly/monthly operational metrics (TAT, RMA efficiency, AFR, ECN, Inventory) and prepare executive summaries for Quarterly Business Reviews (QBRs)\nIssue RMAs to customers and contractors\nMonitor the return of equipment (e.g. open RMAs)\nMonitor work in process to ensure equipment is properly received and dispositioned\nCollaborate with warehouse and hardware lab operations to resolve exceptions\nCoordinate repairs with Samsung HQ and third-party vendors\nMonitor spare parts inventory levels and replenish as required\nCoordinate test device shipments and returns with our field technicians\nCoordinate spare parts shipments and returns with our field technicians and third-party construction contractors\nFile and manage claims against contractors for lost and damaged equipment\nAs manager, you will be expected to:\nManage the overall activities of the Hardware Services teamAssign responsibilities and adjust as required\nMonitor work quality, especially interactions with customers\nSet priorities and direct resources to critical areas\n\nEnsure the Hardware Services team has the resources (e.g. staff, training, inventory, systems, etc.) required to consistently meet Service Level Agreements (SLAs) with our customers (e.g. 4-hour response to RMA requests, same day shipment for advance replacement requests)Escalate problems and bottlenecks to the Logistics department head as soon as possible\n\nContinuously improve current business processes and tools; update documentation accordingly\nEnsure all reports are accurate and delivered to stakeholders on-time\nRepresent the Hardware Services team at internal meetings and customer meetings (e.g. monthly and quarterly business reviews)\nCollaborate with other teams (SCM, Finance, etc. on cross-functional projects).\nInteract with Samsung HQ’s Customer Satisfaction team for equipment repairs, process documentation, system support, inventory management and other related issues (NOTE: Requires frequent evening calls with Korea due to time difference)\nProvide hardware service cost estimates to Sales for RFP responses\nSkills and Qualifications\nMinimum Qualifications:\nMinimum of 6 years of related experience and a Bachelor's degree\nAbility to think critically and react quickly\nExcellent written and verbal communication skills\nStrong Excel skills\nPreferred Qualifications:\nKnowledge of Network equipment and business model\nPrior experience using Samsung systems (Watch-Q, NERP, etc.)\nKorean language skills are helpful for frequent interaction with HQ\nLife @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/\nBenefits @ Samsung - https://www.samsung.com/us/careers/benefits/\nRegular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.\nTo ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.\n* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.\nAt Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.\n* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.\n Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process\nSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or  for assistance. 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