{"id":3578185,"url":"https://alion.io/job/samsung-hvac-call-center-representative-temporary-role","title":"Call Center Representative (Temporary Role)","company":{"id":2731060,"name":"Samsung HVAC","domain":"samsunghvac.com","url":"https://alion.io/company/samsunghvac","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roanoke, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T22:13:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T16:14:30Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the Role:\nAs a Call Center Representative within the HVAC industry, you will serve as a point of contact for customers seeking information, support, and solutions related to our products and services. Your role is critical in ensuring customer satisfaction by addressing inquiries promptly and accurately, thereby fostering strong customer relationships and loyalty. You will handle a high volume of inbound and outbound calls, managing diverse customer needs while maintaining professionalism and empathy. This position requires effective communication and problem-solving skills to resolve issues efficiently and escalate complex matters appropriately. Ultimately, your efforts will contribute to the company’s reputation for excellent customer service and support operational success.\nMinimum Qualifications:\nHigh school diploma or equivalent.\n2+ years of experience in a fast-paced customer service or call center role.\nBasic computer proficiency, including experience with CRM software and Microsoft Office applications.\nStrong verbal and written communication skills.\nAbility to handle multiple tasks simultaneously and work in a fast-paced environment.\nPreferred Qualifications:\nExperience with HVAC industry products and terminology.\nFamiliarity with order management systems and technical support processes.\nResponsibilities:\nRespond promptly and professionally to incoming customer calls.\nDocument customer interactions accurately to ensure up-to-date records and follow-up actions.\nAssist customers with issues and/or escalate to technical teams when necessary.\nCollaborate with internal departments to resolve customer concerns effectively.\nMaintain knowledge of current product lines, processes, and company policies/procedures to provide accurate information.\nMeet or exceed individual and team performance metrics, including call handling time, customer satisfaction, and/or resolution rates.\nSkills:\nThe required communication skills enable you to clearly and empathetically interact with customers, ensuring their concerns are understood and addressed effectively. Your problem-solving abilities are essential for diagnosing issues and providing timely solutions or appropriate escalations. Proficiency with CRM and order management software allows you to document interactions accurately and manage customer data efficiently. Time management and multitasking skills help you handle a high volume of calls while maintaining quality service. Preferred skills such as industry knowledge and bilingual capabilities enhance your ability to serve a diverse customer base and contribute to smoother internal collaboration.","description_format":"text","description_chars":2639,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-31T23:46:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/samsung-hvac-call-center-representative-temporary-role","json_url":"https://alion.io/job/samsung-hvac-call-center-representative-temporary-role.json","meta":{"generated_at":"2026-11-02T17:30:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24367,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2731060},"rest":"https://alion.io/mcp/rest/get_company?id=2731060"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsamsung-hvac-call-center-representative-temporary-role"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsamsung-hvac-call-center-representative-temporary-role"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsamsung-hvac-call-center-representative-temporary-role"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/samsung-hvac-call-center-representative-temporary-role\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsamsung-hvac-call-center-representative-temporary-role"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3578185}},{"tool":"search_jobs","arguments":{"company":"samsunghvac.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3578185},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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