{"id":720870,"url":"https://alion.io/job/samsungsemiconductor-manager-dram-customer-quality","title":"Manager, DRAM Customer Quality","company":{"id":684996,"name":"Samsung Semiconductor","domain":"samsungsemiconductor.com","url":"https://alion.io/company/samsungsemiconductor","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-28T05:59:10Z"}},"role":"HR","role_family":"HR","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":163000,"max":253000,"currency":"USD","period":"year","gross":null,"usd_annual":253000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T21:59:25Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-29T00:38:38Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Please Note:\nTo provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period. \nAdvancing the World’s Technology Together\nOur technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future. \nWe believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.\nWhat You’ll Do\nSamsung Semiconductor is seeking to fill a Manager, DRAM Customer Quality to support Tier 1 customers for DRAM products. This is a customer-facing role responsible for coordinating failure analysis of advanced memory products such as LPDDR, DDR components and DIMMs, HBM, or GDDR used in customer’s applications. The role requires a subject matter expert capable of facilitating the exchange of information to address key concerns related to product specifications, application, platform debug, quality, compliance and ad hoc inquiries. The role requires the tracking and reporting issues for visibility, escalation as needed and follow-up.\nWe are looking for a technical, customer-focused engineer with skills and/or interests in supporting emerging technologies. You should be able to gather and report critical information in a timely manner to expedite analysis and response and be comfortable working in a fast paced, highly collaborative, dynamic work environment. Your ability to interact across multiple teams over global locations will be critical to deliver the highest customer satisfaction.\nLocation: Daily onsite presence at our San Jose Headquarters in alignment with our Flexible Work policy with 20-30% travel. \nWork with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations.\nTake leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer.\nManage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met.\nCreate and maintain a system to track details for a customers’ Quality related requirements across global teams.\nDrive solutions to deliver consistent results and sustainable customer satisfaction impact.\nComplete other responsibilities as assigned.\nWhat You Bring\nBachelor’s Degree in Electrical Engineering or Computer Science or related discipline with 10+ years or Master's with 8+ years or PhD with 5+ years of experience. Master's degree in Business, Engineering, or related discipline a plus.\nSemiconductor memory or closely related semiconductor industry experience.\nExperience in a B2B customer facing role supporting highly technical content.\nExcellent collaboration and communication skills is a must.\nExcellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines.\nDRAM or other high performance memory IC design, application, test, or product engineering\nPlatform design related to memory controller or memory channel and interface.\nAdvanced component packaging for high speed interface\nSemiconductor Component Quality and Reliability\nYou’re inclusive, adapting your style to the situation and diverse global norms of our people.\nAn avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.\nYou’re collaborative, building relationships, humbly offering support and openly welcoming approaches.\nInnovative and creative, you proactively explore new ideas and adapt quickly to change.\nWhat We Offer\n The pay range below is for all roles at this level across all US locations and functions. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. We also offer incentive opportunities that reward employees based on individual and company performance. \nThis is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.\nGive Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.\nEnjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.\nCare for Family Whatever family means to you, we want to support you along the way-including a stipend for fertility care or adoption, caregiver support, and medical travel support.\nPrioritize Emotional Wellness With on-demand apps and free confidential therapy sessions, you’ll have support no matter where you are.\nStay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.\nEmbrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.\nBase Pay Range\n$163,000—$253,000 USD\nEqual Opportunity Employment Policy \nSamsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.\nWhen selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.\nOur Commitment to Innovation and Fairness\nAt Samsung Semiconductor, we use Artificial Intelligence (AI) tools in the recruitment process to enhance efficiency. However, AI is used as a support tool, not a final decision-maker. All hiring decisions are made by our human recruiting team and hiring managers to ensure every candidate is evaluated fairly and holistically.\nRecruiting Agency Policy\nWe do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.\nApplicant AI Use Policy \nAt Samsung Semiconductor, we support innovation and technology. However, to ensure a fair and authentic assessment, we ask that candidates rely on their own knowledge and skills throughout the process. AI tools may be used for basic preparation, grammar, and research, but should not be used to generate or assist with submitted content or live interview responses. If we determine that AI is being used outside these guidelines, we reserve the right to pause or end the interview, and your candidacy may be disqualified.\nTrade Secret Notice\nBy submitting an application, you agree not to disclose to Samsung-or encourage Samsung to use-any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.\nApplicant Privacy Policy\nhttps://semiconductor.samsung.com/about-us/careers/us/privacy/","description_format":"text","description_chars":7971,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Storage","Processors, MCUs & AI Chips","Memory & Storage Chips"],"lifecycle":[{"event":"open","at":"2026-09-11T07:11:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 147 · green card filings: 45","filings_12m":147,"filings_prev_12m":123,"green_card_filings_12m":45,"median_offered_wage_usd":168672,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.794,"p_room":0.55,"age_days":54,"expected_fill_days":54,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":253000,"is_top_pay":true},"html_url":"https://alion.io/job/samsungsemiconductor-manager-dram-customer-quality","json_url":"https://alion.io/job/samsungsemiconductor-manager-dram-customer-quality.json","meta":{"generated_at":"2026-10-29T04:06:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684996},"rest":"https://alion.io/mcp/rest/get_company?id=684996"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsamsungsemiconductor-manager-dram-customer-quality"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsamsungsemiconductor-manager-dram-customer-quality"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsamsungsemiconductor-manager-dram-customer-quality"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/samsungsemiconductor-manager-dram-customer-quality\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsamsungsemiconductor-manager-dram-customer-quality"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":720870}},{"tool":"search_jobs","arguments":{"company":"samsungsemiconductor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":720870},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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