{"id":1919756,"url":"https://alion.io/job/samuel-coordinator-customer-care-2","title":"Coordinator, Customer Care","company":{"id":2355398,"name":"Samuel, Son & Co.","domain":"samuel.com","url":"https://alion.io/company/samuel-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":16,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marinette, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T18:19:14Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-23T01:23:45Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"ESSENTIAL FUNCTIONS / RESPONSIBILITIES:\nProvide the Estimating Department with enough information to accurately quote a new or existing design, pass pricing on to the customer after it has been established, and finalize and follow up on quotations. (Follow up on quotes is usually done by Sales & Account Managers) \nEnsure the accurate and timely processing of and the maintenance of existing orders. This includes expediting, maintaining changes as required by the customer or MSI/SPVG, and keeping the pricing up-to-date when changes are made.\nAcknowledge to the customer our committed ship date and negotiating a mutually agreeable ship date if we are unable to meet the customers’ requirements.\nFollow orders from order entry all the way to shipping and keep the customer informed of any delays. This will involve extensive communication with other departments at SPVG and other SPVG companies.\nComplete processing of New Accounts & Account Changes via the Torch. \nFollow up on Revised PO’s, orders that are in a 4DCC status, sales holds, and credit blocks. \nRelay questions and concerns related to Terms, pricing, and various other items to the appropriate Sales Team member. \nProvide Backup for Other Team Members when out on planned & unplanned absences.\nEnsure the addressing and resolving of all questions, complaints, and warranty problems.\nMaintain accurate account, contact, activity and opportunity information in D365.\nEQUIPMENT KNOWLEDGE:\nComputer\nTelephone\nCRM software \nMicrosoft Office \nROLE REQUIREMENTS:\nAbility to work will in a fast-paced environment to meet team expectations.\nUnderstanding and support of Company policies and procedures. \nAbility to understand and abide by all safety rules and regulations to perform the job.\nMust have a basic understanding of computers.\nMust have either a High School diploma, GED, or at least 1-year working experience in an industrial based environment. \nMust have excellent communication and interpersonal skills - written and oral.\nStrong computer skills with proven proficiency in Microsoft Excel.\nStrong organizational skills with attention to detail; and the ability to multi-task.\nStrong analytical and critical thinking skills \nPHYSICAL REQUIREMENTS:\nThe physical demands described here are representative of those that must be met by an employee to successfully preform the essential functions of this job. \nWORK ENVIRONMENT:\nThe work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThis job description is not intended to be all inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management, as required. Staffing of positions to be determined by the company.\nAs an employee, you are required to understand the ISO system and the elements that affect your job.\nMust prove that employee can meet the essential duties of the job within 90 days by completing employee training checklist F-HR-720 02-03-01.","description_format":"text","description_chars":3164,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T17:44:05Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.34,"p_room":0.55,"age_days":27,"expected_fill_days":21,"reasons":["conf:3","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/samuel-coordinator-customer-care-2","json_url":"https://alion.io/job/samuel-coordinator-customer-care-2.json","meta":{"generated_at":"2026-10-23T04:18:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7022,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2355398},"rest":"https://alion.io/mcp/rest/get_company?id=2355398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsamuel-coordinator-customer-care-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsamuel-coordinator-customer-care-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsamuel-coordinator-customer-care-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/samuel-coordinator-customer-care-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsamuel-coordinator-customer-care-2"}]}