{"id":1919747,"url":"https://alion.io/job/samuel-coordinator-customer-care","title":"Coordinator, Customer Care","company":{"id":2355398,"name":"Samuel, Son & Co.","domain":"samuel.com","url":"https://alion.io/company/samuel-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":18,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Angola, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T20:25:04Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-25T19:49:41Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"ESSENTIAL FUNCTIONS / RESPONSIBILITIES:\nProvide the Estimating Department with enough information to accurately quote a new or existing design, pass pricing on to the customer after it has been established, and finalize and follow up on quotations.\nEnsure the accurate and timely processing of and the maintenance of existing orders. This includes expediting, maintaining changes as required by the customer or MSI/SPVG, and keeping the pricing up-to-date when changes are made.\nAcknowledge to the customer our committed ship date and negotiating a mutually agreeable ship date if we are unable to meet the customers’ requirements.\nFollow orders from order entry all the way to shipping and keep the customer informed of any delays. This will involve extensive communication with other departments at SPVG and other SPVG companies.\nEnsure the addressing and resolving of all questions, complaints, and warranty problems.\nMaintain accurate account, contact, activity and opportunity information in salesforce.com.\nEQUIPMENT KNOWLEDGE:\nComputer\nTelephone\nCRM software \nMicrosoft Office \nROLE REQUIREMENTS:\nAbility to work will in a fast-paced environment to meet team expectations.\nUnderstanding and support of Company policies and procedures. \nAbility to understand and abide by all safety rules and regulations to perform the job.\nMust have a basic understanding of computers.\nMust have either a High School diploma, GED, or at least 1-year working experience in an industrial based environment. \nMust have excellent communication and interpersonal skills - written and oral.\nStrong computer skills with proven proficiency in Microsoft Excel.\nStrong organizational skills with attention to detail; and the ability to multi-task.\nStrong analytical and critical thinking skills","description_format":"text","description_chars":1775,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T17:44:05Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.436,"p_room":0.55,"age_days":23,"expected_fill_days":23,"reasons":["conf:12","stale_co","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/samuel-coordinator-customer-care","json_url":"https://alion.io/job/samuel-coordinator-customer-care.json","meta":{"generated_at":"2026-10-26T03:44:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2355398},"rest":"https://alion.io/mcp/rest/get_company?id=2355398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsamuel-coordinator-customer-care"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsamuel-coordinator-customer-care"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsamuel-coordinator-customer-care"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/samuel-coordinator-customer-care\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsamuel-coordinator-customer-care"}]}