{"id":2868605,"url":"https://alion.io/job/sanas-senior-solutions-engineer-2","title":"Senior Solutions Engineer","company":{"id":48215,"name":"Sanas","domain":"sanas.ai","url":"https://alion.io/company/sanas","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":132000,"max_usd":259000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":914},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-14T21:52:51Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T06:05:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Sanas is pioneering the future of human communication. Founded by a team of Stanford researchers and entrepreneurs with deep industry experience, Sanas has developed the world's first real-time speech AI platform capable of accent translation, noise cancellation, speech enhancement, cross-language communication, and more.\nSanas makes conversations clearer, more inclusive, and more effective, removing barriers that prevent people from being understood, regardless of accent, background noise, or native language.\nSanas is currently one of the fastest growing startups in Silicon Valley, growing from $16M to $50M ARR in 2025. The company's core business is profitable and is on track to end 2026 with >$77M ARR. Our team combines deep expertise in model innovation and systems engineering with a design-minded product engineering culture to build and ship cutting-edge AI models and experiences - entirely in-house.\nSanas is a 130 person team, established in 2020. In this short span, we've successfully secured over $100 million in funding. Our innovation has been supported by the industry's leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you're not just adopting a product; you're investing in the future of communication.\nIf you’re looking to have a significant role in roadmapping and driving technical directions, if you’re looking to deploy challenging and big ideas without much overhead or slowness, if you're looking to leave your mark on an ambitious, generational mission to change how the worlds thinks about speech + AI, then Sanas is a well-suited place for you.\nAbout the role\nSanas puts real-time speech AI on the desks of contact center agents around the world. Accent translation, language translation, speech enhancement, and speech intelligence, running live on an agent's machine while they talk to a customer.\nAlmost everything we sell runs through a pilot first. Most of our new business comes through one, and the pilot is where a Solutions Engineer either makes the case or loses it. This role exists to raise the number of pilots that convert.\nYou will own the technical side of a portfolio of enterprise and BPO deals. That means proving the product works in the customer's actual environment, getting agents to use it, and putting a number on the business impact that a VP of Operations will sign against. You are the person the account leans on when there are application configuration or deployment issues, when the security team sends a 200-line questionnaire, and when the exec readout has to hold up in front of a CFO.\nOur current suite is most of the job today, but Sanas keeps adding products. As each new one gets ready for customers, you will lead the SE side of taking it to market - running the first pilots, finding where it fits and where it doesn't, and building the playbook the rest of the team sells from.\nYou will join a team of five Solutions Engineers supporting ten Account Executives. Small enough that you own your accounts end to end, big enough that you are not the only person who knows how something works.\nThis role is part of our Sales Engineering team and reports to the Sr Director of Solutions Engineering. The position is based in Boston with an expectation to work in the office two days per week. The role also requires approximately 20% travel to support customers and business needs.\nWhat you'll actually do\nSet the pilot up to be winnable\nWork with the AE to qualify the technical and business fit before we commit to a pilot; a well-scoped pilot is the single biggest predictor of whether the deal closes.\nAgree the success criteria and the baseline with the customer up front - which metrics, which agent group, which comparison window - and get it in writing.\nTie the pilot to something the customer's executives already care about, not to features - ensure the pilot delivers proof of a strategic impact.\nRun the technical due diligence: endpoints, CPU headroom, headsets, browsers, VDI and thin client setups, network, telephony path, admin rights.\nCarry the security and compliance review - InfoSec questionnaires, OneTrust and similar reviews, data processing architecture, RFP responses.\nRun the pilot day to day\nProvision and configure in our portal, get group IDs and licenses right, and keep trial dates accurate.\nWatch usage and telemetry daily. Low adoption kills pilots more often than bad output does, and it is fixable if you catch it in week one instead of week five.\nTriage audio and quality issues with the customer's IT team and our deployment and product teams: latency, mispronunciation, echo, distortion, unsupported CPUs, conflicting audio software on the agent's machine.\nTrain supervisors and agents, and keep coming back to the floor supervisors who actually drive adoption.\nCoordinate with the Deployment Manager assigned to the account, and with our engineering teams across the US, India and the Philippines.\nCollect the proof while you still can - agent surveys, call samples, supervisor quotes.\nProve the value and close it\nBuild the readout: AHT, FCR, CSAT, QA and compliance scores, sales conversion, transfer and escalation rates. Show a strategic outcome..\nPresent to executives \nHand it off and feed it back\nHand the account to Customer Success so the CSM walks into kickoff already knowing the story.\nPush what you learned back into Product. You see the model, the app, and the hardware fail in the field before anyone else does, and the roadmap moves when SEs bring specifics.\nBring new products to market\nBe the first SE in front of customers with each new product: find the right early accounts with the AE, scope the first pilots, and work through the rough edges alongside the customer.\nWork with Product and Product Marketing ahead of launch so the demo, the technical requirements, and the security answers are ready before the first customer asks.\nTurn what you learn into the playbook - discovery questions, demo flow, pilot design, success metrics, likely objections - and train the other SEs and the AEs on it.\nWhat we're looking for\n6+ years in presales solutions engineering, solutions consulting, or a technical customer-facing role in CCaaS, CX, UC, or contact center software. Time spent running a contact center tech stack before moving to presales counts for a lot here.\nYou can own the room with a VP of Operations or a CIO in the morning and debug a headset config with a desktop admin in the afternoon. Both, not one.\nReal comfort with the endpoint: Windows desktops, thin clients, VDI and virtual desktop environments, audio devices, CPU and network constraints, browser behavior. This is where our deals actually get decided.\nYou can build a measurement plan, spot a baseline that will make us look bad for the wrong reason, and read a result without overclaiming it.\nYou have run security reviews and RFP responses on your own.\nYou write clearly and quickly. Most of what moves a deal here is a well-written summary in a Slack channel or a one-page readout.\nYou are comfortable with no playbook. In a lot of cases you will be the one writing it, especially for new products.\nWilling to travel to customer sites, roughly 20%, and to take the occasional early or late call for teams in APAC, EMEA, and LATAM.\nNice to have\nFamiliarity with MEDDPICC sales methodology \nAudio, speech, or DSP background, or having sold into a contact center audio stack.\nGenesys, Five9, NICE, Amazon Connect, Avaya, Zoom, or Teams voice experience.\nBPO experience, or having supported offshore delivery teams in the Philippines, India, or LATAM.\nFamiliarity with APIs and SDK-based integrations, cloud platforms, and BI tools.\nExperience taking a new product to its first customers.","description_format":"text","description_chars":7898,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Speech & Audio AI","Developer Tools","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-19T18:40:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":392500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":5,"expected_fill_days":38,"reasons":["conf:3","urgency","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sanas-senior-solutions-engineer-2","json_url":"https://alion.io/job/sanas-senior-solutions-engineer-2.json","meta":{"generated_at":"2026-10-20T06:38:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7281,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48215},"rest":"https://alion.io/mcp/rest/get_company?id=48215"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsanas-senior-solutions-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsanas-senior-solutions-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsanas-senior-solutions-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sanas-senior-solutions-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsanas-senior-solutions-engineer-2"}]}