{"id":3821374,"url":"https://alion.io/job/sanctuary-maintenance-service-delivery-manager","title":"Maintenance Service Delivery Manager","company":{"id":1880496,"name":"Sanctuary","domain":"sanctuary.co.uk","url":"https://alion.io/company/sanctuary-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":27,"ghost_share":0,"stale_share":0.407,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Welwyn Garden City, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":43921,"max":46232,"currency":"GBP","period":"year","gross":null,"usd_annual":62283},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:26:28Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-15T08:56:24Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.\nMaintenance Service Delivery Manager\nWelwyn Garden City\n£43,921 - £46,232 per year\n40 hours per week - Monday to Friday, 8:00am - 16:30pm\nAre you an experienced leader with a passion for delivering high-quality repairs and maintenance services?\nWe're looking for a Maintenance Service Delivery Manager to join our team in Welwyn Garden City, leading the delivery of both Responsive Repairs and Voids services across a diverse portfolio of properties. This is a varied and rewarding role, offering the opportunity to make a real difference for our customers while leading and developing a team of 12-16 operatives.\nWorking across multiple sites, you'll play a key role in ensuring repairs are completed safely, efficiently and to a high standard. You'll spend approximately 50% of your time supporting Day-to-Day Responsive Repairs and 50% overseeing Voids, ensuring homes are ready for new customers as quickly as possible.\nThis role offers plenty of autonomy, combining independent site-based working with regular collaboration alongside colleagues and stakeholders across the business. You'll be provided with a company van and have access to excellent development opportunities within Sanctuary.\nThe role of MaintenanceService Delivery Managerwill include:\nManaging the end-to-end delivery of void properties, from initial scoping through to completion and hand back, ensuring homes are ready for customers as quickly as possible\nEnsuring void works are completed to agreed timescales, quality standards and compliance requirements\nManaging the delivery of in-house responsive repairs, driving service performance and customer satisfaction\nLeading, motivating and developing a team of 12-16 operatives to deliver high-quality, cost-effective repairs and maintenance services\nOverseeing health, safety and statutory compliance, promoting a positive safety culture and ensuring adherence to all relevant legislation and company policies\nInspecting completed works to ensure quality standards are met and value for money is achieved\nWorking with internal teams to resolve issues, complaints and improve service performance\nWorking collaboratively with colleagues to prioritise workloads and ensure repairs and void works are completed efficiently\nBuilding effective relationships with internal and external stakeholders, keeping the customer at the heart of service delivery\nWorking independently across multiple locations in a lone-working capacity, whilst maintaining regular engagement through team and business meetings\nSkills and experiences:\nTo ensure full compliance with Building Safety legislation, candidates applying for this role must hold ILM membership (The Institute of Leadership) and be qualified to NVQ Level 3 in a core trade subject or currently undertaking these qualifications. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted\nProven experience of managing a successful team\nRecent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment\nWorking knowledge of the application of Health and Safety legislation\nProven experience of working to deadlines and prioritising workloads\nBasic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)\nThis role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence\nAbout us\nWe provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.\nOur Benefits\nAs part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:\n25 days annual leave (rising to a maximum of 30 days) plus public holidays\nA pension scheme with employer contributions from Sanctuary\nLife Assurance\nEmployee Advice Service including counselling\nCycle to Work scheme\nVoluntary health plans \nEmployee discounts \nWellbeing support and tools\nEmployee recognition scheme\nStaff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues\n£43,921 per annum (rising to £46,232 per annum after 12 months, subject to satisfactory performance)\nView the job profile (if the link is unavailable please visit the Sanctuary careers website)\nClosing Date: 19 November 2026\nIf you are applying internally, don't forget to use your internal careers account to submit your application.\nIf you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - \nWe reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.\nView more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -http://www.sanctuary.co.uk/join-our-team\nWe work closely with the Home Office in order to prevent unlawful working.\nA basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.\nSanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.","description_format":"text","description_chars":6237,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":12,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management"],"lifecycle":[{"event":"open","at":"2026-11-05T17:26:28Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":9,"expected_fill_days":17,"reasons":["conf:6","velocity","win:mid","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":62283,"is_top_pay":false},"html_url":"https://alion.io/job/sanctuary-maintenance-service-delivery-manager","json_url":"https://alion.io/job/sanctuary-maintenance-service-delivery-manager.json","meta":{"generated_at":"2026-11-15T20:03:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14116,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1880496},"rest":"https://alion.io/mcp/rest/get_company?id=1880496"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsanctuary-maintenance-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsanctuary-maintenance-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsanctuary-maintenance-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sanctuary-maintenance-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsanctuary-maintenance-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3821374}},{"tool":"search_jobs","arguments":{"company":"sanctuary.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3821374},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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