{"id":1914475,"url":"https://alion.io/job/sandata-helpdesk-professional-mwd","title":"Helpdesk Professional (m/w/d)","company":{"id":2911353,"name":"Sandata","domain":"sandata.com","url":"https://alion.io/company/sandata-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nuremberg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false},{"name":"ITSM","optional":true},{"name":"JavaScript","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-09-03T12:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-03T12:00:00Z","board_verified":false,"closed_at":null,"days_open":55,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":55},"description":"## Deine Aufgaben\nEntgegennahme von IT-Anliegen per Telefon, E-Mail und Ticketsystem\nSelbständige Analyse, Klassifizierung, Priorisierung und Behebung von Benutzeranliegen\nTroubleshooting und eigenständiges Lösen von Incidents\nRemote-Betreuung von Endgeräten (Notebooks, Desktops, Mobile Devices)\nBenutzermanagement in diversen Applikationen\nInstallation von Standard- und Spezialapplikationen auf Endgeräten\nZusammenarbeit mit nachgelagerten Supporteinheiten\nDokumentation aller Tätigkeiten im Ticketsystem\nAktive Mitarbeit im Knowledge- und Informationsmanagement\nMitarbeit in Eskalationsprozessen an nachgelagerte Service Einheiten\n## Dein Profil\nAusbildung im IT-Bereich oder entsprechende Berufserfahrung im Benutzersupport\nSehr gute Kenntnisse in Windows 10/11\nGute Kenntnisse in Microsoft Active Directory und Entra ID\nGrundkenntnisse im Bereich MDM (z.B. Microsoft Intune, Workspace ONE)\nGute Kenntnisse in M365 (v.a. im Support von Office-Anwendungen, aber auch Exchange Online)\nFundiertes Wissen im Umgang mit diversen Endgeräten\nITIL-Kenntnisse/ Zertifizierungen wünschenswert\nKnow-how in diversen ITSM-Tools (z.B. Jira, Matrix42)\nFreundliches und professionelles Auftreten sowie gute Kommunikationsfähigkeit\nLösungsorientiertes Denken und eine strukturierte, eigenständige Arbeitsweise\nSehr gute Deutschkenntnisse in Wort und Schrift, Englischkenntnisse von Vorteil\n## Benefits\nJobticket ÖPNV\nAuch wir möchten unseren Beitrag zum Umweltschutz leisten und bezuschussen dein Monatsticket für den ÖPNV mit bis zu 50 Euro!\nUrlaubs- und Weihnachtsgeld\nDamit du deine freien Tage ausgiebig auskosten kannst, bezuschussen wir diese mit Urlaubs- und Weihnachtsgeld\nCorporate Benefits\nÜber verschiede Partner erhälst du mit deinen SanData Account Immer wechselnde Vergünstigungen für Stores, Reisen, Konzerte uvm.\nVielfältige Weiterbildungsmöglichkeiten\nDeine Weiterentwicklung ist uns wichtig! In unserem betriebseigenem Trainingszentrum hast du die Möglichkeit dich fachlich und sozial für die Zukunft zu rüsten!\nEquipment\nDu wirst von uns mit kompletter Hardware (Laptop, Headset etc.) ausgestattet.","description_format":"text","description_chars":2105,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Home Care Services","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-05T15:13:00Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.443,"p_room":0.35,"age_days":54,"expected_fill_days":23,"reasons":["seen:54","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/sandata-helpdesk-professional-mwd","json_url":"https://alion.io/job/sandata-helpdesk-professional-mwd.json","meta":{"generated_at":"2026-10-28T12:13:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16096,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2911353},"rest":"https://alion.io/mcp/rest/get_company?id=2911353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsandata-helpdesk-professional-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsandata-helpdesk-professional-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsandata-helpdesk-professional-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sandata-helpdesk-professional-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsandata-helpdesk-professional-mwd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1914475}},{"tool":"search_jobs","arguments":{"company":"sandata.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1914475},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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