{"id":3146245,"url":"https://alion.io/job/sandblu-resort-front-office-manager","title":"Front Office Manager","company":{"id":4387478,"name":"Sandblu Resort","domain":"sandblu.com","url":"https://alion.io/company/sandblu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Firá, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":388},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T07:25:01Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T10:51:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job descriptionSandblu Resort is currently in search of:\nFront Office Manager\nCrafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece's most exciting and rapidly growing luxury hospitality group. Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini's breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination.\nAt Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality. As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.\nDiscover more: Sandblu Restaurant Gallery, Nectar Restaurant Gallery and Blu Restaurant Gallery or find us on social media at Sandblu, Nectar Restaurant and Blu Restaurant.\nResponsibilities\nOversee the daily operations of the Front Office department, ensuring smooth, efficient, and consistent service across all shifts and guest touchpoints.\nLead, mentor, and support the two Assistant Front Office Managers and the wider Front Office team, ensuring clear responsibilities, effective communication, and high performance standards.\nEnsure effective shift handovers, daily briefings, staff scheduling, and task allocation to maintain operational continuity and accountability throughout the department.\nEnsure that every guest receives personalized, attentive, and anticipatory service throughout the entire guest journey, from pre-arrival arrangements to departure and post-stay follow-up.\nMonitor daily hotel operations, including arrivals, departures, VIP guests, special requests, room allocations, early arrivals, and late departures, ensuring all arrangements are accurately prepared and communicated.\nHandle escalated guest complaints and service related issues professionally, ensuring timely resolutions, appropriate follow-up, and the highest level of guest satisfaction.\nEnsure that Opera PMS is consistently updated with accurate guest profiles, reservations, room status, billing information, preferences, traces, and other relevant operational details.\nSupervise cashiering procedures, payment handling, billing accuracy, posting verification, cashier closures, and compliance with established financial controls and departmental procedures.\nEnsure that all daily postings are completed promptly, departmental closures are confirmed, next-day bills are reviewed, and all required reports, backups, and end of day procedures are completed accurately and on schedule.\nReview daily operational reports, occupancy levels, arrivals, departures, guest feedback, service recovery cases, and departmental performance indicators to identify priorities and opportunities for improvement.\nCoordinate closely with Housekeeping, Reservations, Maintenance, Food & Beverage, Finance, and other departments to ensure room readiness, timely fulfillment of guest requests, accurate information, and seamless hotel operations.\nEnsure that Front Office procedures, service standards, grooming guidelines, communication protocols, and operational controls are consistently followed in line with Sandblu's luxury positioning and applicable Hilton and LXR standards.\nIdentify training needs, support the onboarding of new team members, provide ongoing coaching, and conduct performance reviews to encourage professional development and continuous improvement.\nPrepare and manage staff schedules, allocate resources effectively, and ensure adequate staffing coverage to maintain service quality and operational efficiency during varying levels of hotel activity.\nWork closely with Reservations and hotel leadership to support upselling initiatives, room inventory management, revenue opportunities, and the achievement of hotel and departmental objectives.\nEnsure that reception channels, guest requests, outstanding tasks, complaints, and pending matters are addressed promptly, properly documented, and communicated effectively between shifts.\nFoster a positive and collaborative working environment built on kindness, integrity, teamwork, accountability, and authentic Greek hospitality.\nIdentify opportunities to streamline procedures, strengthen operational controls, improve guest satisfaction, and continuously elevate the overall Front Office experience.\nCollaborate with hotel leadership on departmental planning, operational challenges, guest experience initiatives, and the implementation of strategies that support Sandblu's service and business objectives.\nRequirements\nAt least 5-7 years of experience in Front Office operations, including previous supervisory or management experience in an upscale or luxury hotel or resort.\nProven leadership skills, with the ability to manage, coach, and motivate a diverse team, including Assistant Front Office Managers and Front Office Agents.\nStrong understanding of luxury hospitality standards, guest relations, service recovery, and personalized guest experiences.\nExcellent communication, interpersonal, and problem-solving skills, with a warm, confident, and professional approach.\nExcellent command of English; additional languages and strong knowledge of Santorini Island are considered an advantage.\nProficiency in Opera PMS and MS Office, with a solid understanding of hotel systems, reporting, reservations, billing, and cashiering procedures.\nStrong operational and administrative skills, including occupancy monitoring, arrivals and departures planning, room allocation, billing accuracy, and end of day procedures.\nAbility to analyze operational reports, identify trends, monitor departmental performance, and contribute to revenue optimization and guest satisfaction.\nExcellent organizational skills, attention to detail, and the ability to make sound decisions under pressure in a fast paced luxury environment.\nStrong financial awareness, including cashier controls, payment procedures, billing oversight, and adherence to internal controls.\nAbility to collaborate effectively with Housekeeping, Reservations, Maintenance, Food & Beverage, Finance, and other departments to ensure seamless hotel operations.\nA proactive, solutions oriented mindset, with a strong sense of accountability, discretion, and commitment to continuous improvement.\nBenefits\nTailored Compensation | Competitive remuneration package customized to fairly reflect your profile and expertise.\nStaff Residences: Single accommodation, with comfort amenities, ensuring a seamless home-away-from-home experience in Santorini.\nMeal Plan while in Santorini | Balanced and freshly prepared meals served in welcoming staff dining setting.\nExclusive Staff Privileges | Access to special staff discounts across our network of partners and Friends & Family rates for your loved ones.\nPathway to Growth & Development | Ongoing professional development in line with global hospitality standards and a clear trajectory for career advancement within a fast-growing, award-winning resort.\nRecognition & Rewards | Access to performance-based bonus schemes and recognition initiatives that celebrate talent, achievement, and contribution to the Sandblu vision, along with CSR and engagement activities that foster connection and purpose.\n Our success is built on our people. Guided by our core values of kindness, integrity, teamwork, and authentic hospitality, we foster a supportive and inspiring work environment where every team member has the opportunity to learn, grow, and build a rewarding long-term career. We invest in our people by providing quality accommodation, three daily meals, inclusive work environment, continuous training and development, and exciting career opportunities across our expanding portfolio of luxury hospitality brands.\nIf you are passionate about delivering exceptional service and aspire to be part of an ambitious team shaping the next chapter of luxury hospitality in Santorini, we would love to hear from you.\nRMKA PC and RSTQ PC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. 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