{"id":3216984,"url":"https://alion.io/job/sandisk-associate-business-systems-analyst","title":"Associate Business Systems Analyst","company":{"id":3476,"name":"SanDisk","domain":"sandisk.com","url":"https://alion.io/company/sandisk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1876},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Lighthouse","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Oracle","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-24T22:58:00Z","employer_posted_date":null,"last_verified_at":"2026-10-24T22:58:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.\n\nSandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.\n\nSandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.\n\nDescription\n\nJob Description \n\nEssential Duties And Responsibilities\n\nAssociate Business Systems Analyst is responsible for providing first-level operational support for IT manufacturing applications to ensure uninterrupted factory operations. The role serves as the primary point of contact for incident management, service request fulfilment, system monitoring, user support, and operational issue resolution, while collaborating closely with L2/L3 support teams, business stakeholders, and global IT teams.\n\nQualifications\n\nRequired Education:\n\n Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.\n An equivalent combination of education, technical training, and relevant manufacturing IT support experience may be considered.\n\nExperience\n\n1 to 3 years of experience supporting enterprise applications, manufacturing systems, or IT operations.\n\nExperience Within a Manufacturing Or Semiconductor Environment Is Preferred.\n\nExposure to incident management, production support, and service management processes is advantageous.\n\nExperience working in a shift-based operational support environment is preferred.\n\nKey Responsibilities\n\nManufacturing Applications Support\n\nProvide first-level operational support for manufacturing IT applications such as Manufacturing Execution Systems (MES), factory automation platforms, reporting solutions, and other production-critical systems.\n\nDiagnose, troubleshoot, and resolve application-related incidents and service requests in accordance with established service level agreements (SLAs).\n\nPerform routine application administration activities, including user access management, configuration maintenance, and operational support requests.\n\nMonitor application health, system alerts, and operational dashboards to proactively identify and address issues.\n\nSupport application availability and business continuity objectives through timely incident response and resolution.\n\nCollaborate with Production, Engineering, Planning, Quality, and business users to restore services and minimize operational impact.\n\nCoordinate with L2/L3 IT support teams, infrastructure teams, database administrators, and external vendors during incident resolution activities.\n\nIncident and Service Request Management\n\nServe as the primary point of contact for IT manufacturing application support through phone, email, Microsoft Teams, ServiceNow, and walk-in support channels.\n\nInvestigate incidents, perform root cause identification, and implement first-level corrective actions whenever possible.\n\nEscalate unresolved issues to the appropriate technical support teams while maintaining ownership through resolution.\n\nEnsure all incidents, service requests, workarounds, and resolutions are accurately documented within ServiceNow.\n\nAdhere to incident management, problem management, and escalation procedures.\n\nDocumentation and Continuous Improvement\n\nDevelop and maintain operational runbooks, standard operating procedures, troubleshooting guides, and knowledge base articles.\n\nParticipate in problem management activities, root cause analysis investigations, and corrective action planning.\n\nIdentify opportunities to improve application monitoring, support processes, incident response efficiency, and operational effectiveness.\n\nSupport process standardization, automation initiatives, and continuous service improvement activities.\n\nContribute to operational readiness activities for system upgrades, maintenance, and new application deployments.\n\nShift Coverage Requirements\n\nParticipate in a rotating 24x7 shift schedule to provide continuous operational support for IT manufacturing applications and factory systems.\nProvide support coverage during weekends, public holidays, factory shutdown periods, and peak production windows.\nPerform structured shift handovers to ensure seamless operational continuity across support teams.\nRespond to critical production incidents and emergency recovery situations when required.\nSupport planned maintenance, application upgrades, and disaster recovery activities outside normal business hours as necessary.\n\nTechnical Skills\n\nManufacturing Systems\n\nKnowledge Of One Or More Of The Following\n\nManufacturing Execution Systems (MES)\nFactory Automation Systems\nInventory Management Systems\nProduction Tracking and Reporting Systems\nQuality Management Systems\nManufacturing Data Collection Systems\n\nIT Technologies\n\nWindows Server and Windows Client Operating Systems\nSQL Server, Oracle Database, and MySQL\nMicrosoft Active Directory\nMicrosoft 365 Services\nServiceNow IT Service Management Platform\nMonitoring and Alerting Tools\nBasic Networking Concepts and Troubleshooting\nApplication Performance Monitoring Tools\n\nOperational Knowledge\n\nITIL Foundation Concepts\nIncident Management\nProblem Management\nChange Management\nService Request Fulfilment\nProduction Support Processes\nService Level Agreement (SLA) Management\n\nBehavioral Competencies\n\nStrong analytical and troubleshooting capabilities.\nAbility to perform effectively under pressure during production-critical incidents.\nExcellent verbal and written communication skills.\nStrong customer service orientation and ownership mindset.\nAbility to work independently within a shift-based support environment.\nEffective stakeholder management and cross-functional collaboration skills.\nHigh attention to detail, operational discipline, and commitment to service quality.\nStrong teamwork and collaboration across IT teams.\n\nKey Performance Indicators (KPIs)\n\nPerformance Will Be Measured Against The Following Objectives\n\nApplication Availability and Stability\nIncident Response and Resolution Performance\nMean Time to Restore Service (MTTR)\nFirst Contact Resolution Rate\nSLA Compliance\nEscalation Management Effectiveness\nShift Handover Quality and Accuracy\nCustomer Satisfaction (CSAT)\nReduction of Recurring Incidents\nProduction Downtime Prevention and Recovery Performance\nKnowledge Base and Documentation Quality\n\nAdditional Information\n\nSandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.\n\nSandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [HIDDEN TEXT] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.","description_format":"text","description_chars":8063,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Digital Storage","Memory & Storage Chips"],"lifecycle":[{"event":"open","at":"2026-10-24T22:58:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["seen:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/sandisk-associate-business-systems-analyst","json_url":"https://alion.io/job/sandisk-associate-business-systems-analyst.json","meta":{"generated_at":"2026-10-27T16:33:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3476},"rest":"https://alion.io/mcp/rest/get_company?id=3476"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsandisk-associate-business-systems-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsandisk-associate-business-systems-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsandisk-associate-business-systems-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sandisk-associate-business-systems-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsandisk-associate-business-systems-analyst"}]}