{"id":3216985,"url":"https://alion.io/job/sandisk-business-systems-analyst","title":"Business Systems Analyst","company":{"id":3476,"name":"SanDisk","domain":"sandisk.com","url":"https://alion.io/company/sandisk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3468},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Lighthouse","optional":false},{"name":"Oracle","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-24T22:58:00Z","employer_posted_date":null,"last_verified_at":"2026-10-24T22:58:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.\n\nSandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.\n\nSandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.\n\nDescription\n\nESSENTIAL DUTIES AND RESPONSIBILITIES:\n\nThe Business Systems Analyst is responsible for leading the support, enhancement, and optimization of manufacturing and enterprise business systems that enable efficient factory and business operations. This role serves as a key liaison between business stakeholders, IT teams, and external vendors to ensure business requirements are translated into effective technology solutions.\n\nIn addition to providing functional and technical leadership, the Business Systems Analyst supervises Associate Business Systems Analysts, oversees operational support activities, drives continuous improvement initiatives, and ensures service delivery meets established business and operational objectives.\n\nEducation\n\nRequired Qualifications\n\nBachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.\nAn equivalent combination of education, technical training, and relevant manufacturing IT support experience may be considered.\n\nExperience\n\n5+ years of experience supporting enterprise applications, manufacturing systems, or business systems.\nExperience working in manufacturing, semiconductor, or industrial environments preferred.\nPrior experience leading projects, business process improvements, or application support teams.\nExperience managing stakeholder relationships across multiple business functions.\n\nKey Responsibilities\n\nManufacturing Applications Support\n\nProvide first-level operational support for manufacturing IT applications such as Manufacturing Execution Systems (MES), factory automation platforms, reporting solutions, and other production-critical systems.\nDiagnose, troubleshoot, and resolve application-related incidents and service requests in accordance with established service level agreements (SLAs).\nPerform routine application administration activities, including user access management, configuration maintenance, and operational support requests.\nMonitor application health, system alerts, and operational dashboards to proactively identify and address issues.\nSupport application availability and business continuity objectives through timely incident response and resolution.\nCollaborate with Production, Engineering, Planning, Quality, and business users to restore services and minimize operational impact.\nCoordinate with L2/L3 IT support teams, infrastructure teams, database administrators, and external vendors during incident resolution activities.\n\nTeam Leadership And People Development\n\nSupervise and provide day-to-day guidance to Associate Business Systems Analysts.\nPrioritize workload, allocate assignments, and monitor team performance against service level commitments.\nCoach and mentor team members to strengthen technical, analytical, and business process competencies.\nSupport employee development through knowledge sharing, training, and career growth planning.\nFoster a collaborative, customer-focused, and continuous improvement culture within the team.\n\nOperational Support Management\n\nEnsure timely resolution of incidents, service requests, and production support issues.\nMonitor application performance, availability, and operational health metrics.\nCoordinate major incident management activities involving cross-functional support teams.\nEstablish and monitor operational support processes to ensure SLA and KPI compliance.\n\nContinuous Improvement And Governance\n\nDrive problem management and root cause analysis activities for recurring issues.\nPromote standardization of support processes, documentation, and operating procedures.\nEstablish best practices for system administration, support, and operational governance.\nLead initiatives to improve system reliability, user experience, operational efficiency, and data quality.\n\nWorking Hours & Operational Support Requirements\n\nPrimarily operates during standard business hours.\nProvide leadership and operational support for business-critical manufacturing applications to ensure system reliability and continuity of factory operations.\nParticipate in after-hours, weekend, public holiday, and shutdown support activities as business needs require.\nProvide escalation support and incident coordination during production-critical situations and major system outages.\nSupport planned maintenance, system deployments, upgrades, and recovery activities outside normal business hours when necessary.\nBe available to provide shift coverage and team support during staffing shortages, critical incidents, or other operational requirements.\nEnsure appropriate support coverage through effective team coordination, escalation management, and operational planning.\n\nTechnical Skills\n\nManufacturing Systems\n\nKnowledge Of One Or More Of The Following\n\nManufacturing Execution Systems (MES)\nFactory Automation Systems\nInventory Management Systems\nProduction Tracking and Reporting Systems\nQuality Management Systems\nManufacturing Data Collection Systems\n\nIT Technologies\n\nWindows Server and Windows Client Operating Systems\nSQL Server, Oracle Database, and MySQL\nMicrosoft Active Directory\nMicrosoft 365 Services\nServiceNow IT Service Management Platform\nMonitoring and Alerting Tools\nBasic Networking Concepts and Troubleshooting\nApplication Performance Monitoring Tools\n\nOperational Knowledge\n\nITIL Service Management Framework\nIncident Management\nProblem Management\nProject Management Methodologies\nRoot Cause Analysis\nExcellent stakeholder management and influencing skills.\nStrong business analysis and problem-solving skills.\nAbility to manage multiple priorities in a fast-paced manufacturing environment.\nStrategic thinking with strong operational execution.\nEffective decision-making and risk management skills.\nStrong written and verbal communication skills.\nResults-oriented with a continuous improvement mindset.\n\nBehavioral Competencies\n\nStrong analytical and troubleshooting capabilities.\nAbility to perform effectively under pressure during production-critical incidents.\nExcellent verbal and written communication skills.\nStrong customer service orientation and ownership mindset.\nAbility to work independently\nEffective stakeholder management and cross-functional collaboration skills.\nHigh attention to detail, operational discipline, and commitment to service quality.\nStrong teamwork and collaboration across IT teams.\n\nKey Performance Indicators (KPIs)\n\nApplication Availability and Reliability\nService Level Agreement (SLA) Compliance\nProject Delivery Success\nIncident Resolution Effectiveness\nMean Time to Restore Service (MTTR)\nCustomer Satisfaction (CSAT)\nBusiness Stakeholder Satisfaction\nSystem Enhancement Delivery\nTeam Productivity and Development\nReduction in Recurring Incidents\nContinuous Improvement Initiative Completion\nProduction Downtime Reduction\n\nAdditional Information\n\nSandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.\n\nSandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [HIDDEN TEXT] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.","description_format":"text","description_chars":8843,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Digital Storage","Memory & Storage Chips"],"lifecycle":[{"event":"open","at":"2026-10-24T22:58:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["seen:3","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/sandisk-business-systems-analyst","json_url":"https://alion.io/job/sandisk-business-systems-analyst.json","meta":{"generated_at":"2026-10-28T15:34:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20965,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3476},"rest":"https://alion.io/mcp/rest/get_company?id=3476"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsandisk-business-systems-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsandisk-business-systems-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsandisk-business-systems-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sandisk-business-systems-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsandisk-business-systems-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3216985}},{"tool":"search_jobs","arguments":{"company":"sandisk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3216985},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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