{"id":1700395,"url":"https://alion.io/job/sandoval-county-911-telecommunicator-dispatcher","title":"911 Telecommunicator (Dispatcher)","company":{"id":2152233,"name":"Sandoval County","domain":"sandovalcountynm.gov","url":"https://alion.io/company/sandovalcountynm","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-11-02T22:37:06Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":89},"description":"This job posting is only for candidates that are NOT current employees of Sandoval County. If you are a current employee, you must apply using the Workday Jobs Hub which can be found in the navigation menu on the left side of the screen when you log into Workday.\nDepartment:\nSCRECCPay:\n$22.84-$27.39Close Date:\nJob Description:\nGENERAL PURPOSE: Under general direction, receives and evaluates incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and emergency medical services (EMS); triages requests for service; provides guidance and assistance to the public in life-safety situations; and coordinates the appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.\nA job description is intended to present a general list of tasks/duties performed by employees within this job. Job descriptions are not intended to list all duties performed within the job.\nMINIMUM QUALIFICATIONS:\nEducation and Experience:\nHigh School Diploma/GED certification from an accredited institution and one (1) year of experience in a call center, customer service, computer applications, data entry, and/or telephone communications; OR an equivalent combination of related education and experience.\nRequired Licenses or Certifications:\nValid New Mexico driver’s license or ability to obtain a valid New Mexico driver’s license within 30 days of hire.\nObtain CJIS/NCIC certification within twelve (12) months of hire.\nCPR for healthcare providers within twelve (12) months of hire.\nEmergency Medical Dispatch (EMD) certification within twelve (12) months of hire.\nEmergency Fire Dispatch (EFD) certification within twelve (12) months of hire.\nEmergency Police Dispatch (EPD) certification within twelve (12) months of hire.\nNew Mexico Public Safety Telecommunicator within twelve (12) months of hire.\nICS 100,144, 200, 700, 800 within twelve (12) months of hire.\nAdditional Requirements:\nAbility to maintain a valid New Mexico driver’s license.\nA person in this position may not have been convicted, plead guilty, or plead no contest to felony, or serious misdemeanor. \nMust pass an applicable criminal record check and background check. \nPre-employment drug and alcohol screening.\nMust pass 911 testing to include a typing test with a minimum of 35 WPM.\nThis is a safety- sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace of the Sandoval County Personnel Rules and Regulation.\nThis position is subject to random alcohol and drug testing in accordance with 49CFR.382\nSUPERVISION RECEIVED AND EXERCISED:\nPosition reports to the 911 Supervisor or designee and does not exercise supervision over lower level staff.\nESSENTIAL JOB FUNCTIONS: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.\nReceives, records, and transmits incoming calls and messages through radio, telephone system, and computer system that pertain to local, state, and federal public safety agencies.\nProvides concise and accurate information regarding emergency situations to individuals requiring notification, including public safety officials and representatives. \nAssists callers in emergency first aid as required. \nNavigates the Priority Dispatch Software in an effective and timely manner; correctly determine the caller’s situation, its corresponding protocol and communicate instructions to the caller and dispatch the incident; enter caller’s information received into the computer aided dispatch system. \nVerifies and composes computer entries and confirmations in NCIC computer system as required. \nAttend and participate in required training including classroom instruction, direct supervision and on the job training. \nOther job-related duties as assigned.\nRequired Knowledge of:\nWorking knowledge of communications center equipment and software.\nCompetent decision making in fast-paced, multi-tasking situations.\nEffective communication principles and practices including oral and written communication.\nModern office procedures, methods, and equipment including computers, computer applications such as word processing, spreadsheets, and statistical databases.\nEnglish usage, spelling, grammar, and punctuation.\nRequired Skill of:\nEfficiently operate computer systems, telephone systems, and radio equipment. \nMust be able to type rapidly and accurately to perform data entry as necessary to accomplish essential functions of the position. \nMust be able to act in a decisive, calm and prompt manner in stressful situations. \nMust be able to project a positive image when interacting with the public, as well as municipal, county, state, and federal officials, and agencies. \nMaintain confidentiality of information.\nExhibits strong teamwork while maintaining effective working relationships with co-workers, public, and emergency service providers. \nMust be able to adapt to an ever-changing, fast-paced work environment. \nExhibits strong teamwork while maintaining effective working relationships with co-workers, public, and emergency service providers. \nAbility to understand and follow instructions to include policy and Standard Operating Procedures.\nUnderstanding of emergency service station identifiers, and their locations. \nUnderstanding of geographic locations within the county including fringe areas of bordering counties. \nPhysical Demands / Work Environment:\nWork is performed in a 24/7 emergency communications center that requires attendance after hours and/or weekends.\nWork level can fluctuate from minimal to fast-paced and high volume.\nWork frequently involves extended periods of time viewing a computer monitor and operating a keyboard.\nWork regularly requires speaking, hearing and utilizing a phone, calculator, cell phone, copier or fax machine.\nWork involves handling crisis situations that required making major decisions involving people, resources, and property quickly.\nMust be available to work shift work, holidays, weekends, scheduled or unscheduled overtime, and coverage of open shifts.\nMust be able to cope in a safe manner with stressful situations, emotional callers, irate responders and unprofessional contacts.\nWork frequently involves manual manipulation of documents and file folders; and opening and closing file drawers.\nEssential and supplemental functions may require maintaining physical condition necessary for sitting, walking or standing for prolonged periods of time, bending, stooping, and lifting and carrying items weighing up to 20 pounds.","description_format":"text","description_chars":6875,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement"],"lifecycle":[{"event":"open","at":"2026-10-02T13:04:32Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.29,"p_room":0.28,"age_days":88,"expected_fill_days":19,"reasons":["conf:9","win:tail","crowd:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/sandoval-county-911-telecommunicator-dispatcher","json_url":"https://alion.io/job/sandoval-county-911-telecommunicator-dispatcher.json","meta":{"generated_at":"2026-11-03T00:25:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2152233},"rest":"https://alion.io/mcp/rest/get_company?id=2152233"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsandoval-county-911-telecommunicator-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsandoval-county-911-telecommunicator-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsandoval-county-911-telecommunicator-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sandoval-county-911-telecommunicator-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsandoval-county-911-telecommunicator-dispatcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1700395}},{"tool":"search_jobs","arguments":{"company":"sandovalcountynm.gov","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1700395},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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