{"id":3307429,"url":"https://alion.io/job/sandoval-county-it-support-technician","title":"IT SUPPORT TECHNICIAN","company":{"id":2152233,"name":"Sandoval County","domain":"sandovalcountynm.gov","url":"https://alion.io/company/sandovalcountynm","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bernalillo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T02:06:55Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"This job posting is only for candidates that are NOT current employees of Sandoval County. If you are a current employee, you must apply using the Workday Jobs Hub which can be found in the navigation menu on the left side of the screen when you log into Workday.\nDepartment:\nInformation TechnologyPay:\n$22.84-$27.39Close Date:\n11-09-2026Job Description:\nGENERAL PURPOSE: Under general supervision, provides helpdesk end user technical support and assistance to County staff in the use of a variety of software and hardware applications. Receives and documents phone calls and/or e-mails about IT issues; enters work tickets through Helpdesk ticketing system; resolves issues that are opened in the ticket system that includes systems/application troubleshooting and installation, phone system, printing and hardware troubleshooting, and installation; diagnoses and resolves a variety of computer problems relating to software and hardware issues; provides telephone support to County staff; sets up phones for users; uses phone system application to maintain the phone system; upgrades and maintains voice mail programming; assists with setup and deployment of county issued cell phones. Expected to utilize remote support tools when possible and may be required to occasionally work evenings and/or weekends.\nMINIMUM QUALIFICATIONS:\nEducation and Experience:\nHigh School Diploma/GED Certificate from an accredited institution and one year experience working in an IT Help Desk or computer support environment with direct experience providing end user technical support, troubleshooting, installation configuration of computers and peripherals, some experience with telecommunications. Experience may be supplemented with IT courses and certifications OR an equivalent combination of related education and experience. Preferred certifications are MCP and Network+.\nRequired Licenses or Certifications:\nValid New Mexico driver’s license or ability to obtain a valid New Mexico driver’s license within 30 days of hire.\nSC Defensive Driving Course successfully completed within 90 days of hire.\nWithin 9 months of hire, must acquire Criminal Justice Information System (CJIS) certification and must be able to pass CJIS background check.\nOther certifications may be required within a specified time period after hire, i.e. HDI (Helpdesk Institute) certification.\nAdditional Requirements:\nAbility to maintain a valid New Mexico driver’s license\nSUPERVISION RECEIVED AND EXERCISED:\nPosition reports to the Director of Information Technology or designee and does not exercise supervision over lower level staff.\nESSENTIAL JOB FUNCTIONS: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.\nIn area of assignment:\nReceives and documents phone calls and/or e-mails about IT issues; enters work tickets through Helpdesk ticketing system; resolves issues that are opened in the ticket system that includes systems/application troubleshooting and installation; phone system, printing and hardware troubleshooting, and installation; diagnoses and resolves a variety of computer problems relating to software and hardware issues; provides telephone support to County staff; sets up phones for users; uses phone system application to maintain the phone system; upgrades and maintains voice mail programming. \nAdministers and maintains local servers and accounts, surveillance and emergency systems; develops security procedures and policies required by the County or driven by technology.\nDeploys, installs, and configures workstations; ensures that workstations are set up and have proper software installed for each department as requested; creates user and e-mail accounts for County employees; relocates computers, printers, scanners and other peripherals, phones, and office equipment as requested; and contacts vendors for support, quotes and information on products.\nMonitors/performs backup processes and restores data for users on the network; retrieves lost data/e-mails; and assists users with recreating lost shortcuts, links, user accounts/credentials and resetting passwords in active directory. Utilizing remote tools when possible.\nTrains users on how to access resources including e-mail, logging in to domain, GPS, UDS, LEADs, shared folders, printers, scanners, scanning folders, and shortcuts to accomplish job tasks; and receives training as needed or required. \nParticipate on committee; and attend meetings, conferences and training as necessary. Attends Sandoval County Commission meetings on a rotating schedule with other IT staff.\nDocuments for inventory, software and hardware configuration, credentials/authorization, installation and use as well as software licensing in Helpdesk software.\nOrganizes old equipment and preps for disposal based on established requirements; removes and destroys hard drives; document serial numbers, service and asset tags for submission to finance; breaks down boxes for disposal or recycling.\nSets up and configures mobile devices - Android, Apple, MS, etc.\nPerforms other job related duties as assigned.\n Required Knowledge of:\nFundamental operations of relevant software, hardware and other equipment.\nRemote support tools.\nPrinciples and processes for providing customer and personal services, including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.\nComputer hardware, including printers, scanners, switches, network adapters, and servers.\nActive Directory, Server, Email, Antivirus, Biometrics and Web-Based Applications.\nMicrosoft Windows operating systems, including Windows Client\nMobile devices - Android, Apple, MS.\nAdministering Help Desk software.\nVPN (IPSec and SSL), VoIP, wireless, internet, TCP/IP packet capture tools.\nNetwork diagrams and documentation and use of tools to support both.\nMobile device management to include Android, IOS and various tablets.\nAnalyzing various IT problems and resolving them efficiently and effectively.\nOrganization, functions and IT needs of County departments and agencies.\nEffective communication principles and practices including oral and written communication; to include public relations and customer service.\nModern office procedures, methods, and equipment including scanners, printers, computers, computer applications such as word processing, spreadsheets, and statistical databases.\nEnglish usage, spelling, grammar, and punctuation.\nRequired Skill in:\nDetermining sources of problems with hardware and software and taking corrective action.\nDiagnosing and troubleshooting all hardware and software on computer systems.\nAnalyzing technical issues, data, or problems, from a remote location, over the telephone.\nRelaying precise instructions to end users.\nAnalyzing various IT problems and resolving them efficiently and effectively.\nStaying informed and adapting to changes in technology.\nInteracting with users and office staff in non-technical, clear terms.\nHandling multiple tasks and prioritizing effectively.\nPrioritization and organizational skills.\nApplying IT best practices.\nCommunicating effectively verbally and in writing, including in a customer service environment.\nEstablishing and maintaining effective working relationships with employees, other agencies, and the public, including meeting and dealing tactfully with end users and the public.\nUtilizing personal computer software programs and other relevant software affecting assigned work and in compiling and preparing spreadsheets.\nInterpreting and administering policies and procedures sufficient to discuss, resolve, and explain them.\nPhysical Demands / Work Environment:\nWork is generally performed in a standard office environment; occasionally performed in outdoor and remote locations.\nEssential and supplemental functions require maintaining physical condition necessary for sitting, walking or standing for prolonged periods of time; stooping, and lifting items of approximately 40 pounds or less.\nWork regularly involves periods of time viewing a computer monitor and operating a keyboard or control panel.\nWork regularly requires speaking, hearing and utilizing a phone, calculator, cell phone, copier and fax machine.\nWork requires manual dexterity and visual and hearing acuity sufficient to perform essential and supplemental duties.\nOperates a County vehicle as necessary to attend meetings, training and perform related job duties.\nOccasional exposure to extreme weather and rough terrain when working in outdoor or remote locations.\nWork may involve after hours, weekends and occasionally over 40 hours per week.\nWork requires attendance at various commission meetings that take place after business hours - start times range from 4:30pm to 6:00pm.","description_format":"text","description_chars":9023,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-27T02:03:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":4,"expected_fill_days":19,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/sandoval-county-it-support-technician","json_url":"https://alion.io/job/sandoval-county-it-support-technician.json","meta":{"generated_at":"2026-10-30T14:12:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1541,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2152233},"rest":"https://alion.io/mcp/rest/get_company?id=2152233"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsandoval-county-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsandoval-county-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsandoval-county-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sandoval-county-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsandoval-county-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3307429}},{"tool":"search_jobs","arguments":{"company":"sandovalcountynm.gov","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3307429},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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