{"id":3471070,"url":"https://alion.io/job/sandvik-customer-service-representative-3","title":"Customer Service Representative","company":{"id":5009,"name":"Sandvik","domain":"home.sandvik","url":"https://alion.io/company/sandvik","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":90,"ghost_share":0.011,"stale_share":0.7,"repost_share":0.044,"time_to_fill_p50_days":19,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-29T17:08:07Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T22:38:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Sandvik Mining Rock Tools is looking for a Customer Service Support and Sales Representative in Denver, CO.\nThe Customer Sales & Support Representative is responsible for delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally. This role plays a key part in strengthening customer relationships, ensuring order accuracy, and supporting Sandvik’s commitment to service excellence.\nSandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact.\nBusiness area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.\nThe customer service support role will be an in-office role in downtown Denver, CO.\nKey Responsibilities:\nCustomer Service & Sales Support\nAnswer designated inbound calls from external customers and process sales orders received by phone\nAssess customer inquiries and route to the appropriate individual or department\nTake ownership of customer issues and ensure commitments are met accurately and on time\nExpedite urgent orders to meet critical customer delivery needs\nEscalate customer concerns to supervisors and collaborate on resolution when required\nProactively inform customers of order status changes, backlog issues, and delivery updates\nContinuous Improvement & Compliance\nIdentify inefficiencies in processes and recommend improvements\nSupport continuous improvement initiatives and cross-functional projects\nEnsure adherence to company policies, financial controls, and regulatory requirements\nMaintain data accuracy and integrity across all systems\nPERFORMANCE METRICS (KEY SUCCESS INDICATORS)\nOrder accuracy rate\nCustomer response and resolution time (SLA adherence)\nOn-time delivery support performance\nCustomer satisfaction (CSAT)\nData accuracy and system integrity\nMinimum Qualifications:\n2-5 years experience in customer service, or mixture of Associates degree + 2 years experience\nProficiency in MS Office (Excel, Word, Outlook)\nExperienced with ERP system and/or CRM system (Salesforce or other)\nDemonstrated learning agility: ability to rapidly acquire new knowledge, and apply to workplace\nAccurately type 40 WPM\nDemonstrated ability to multi-task without losing focus on completion\nDemonstrated ability to maintain accuracy and composure under stress, and adapt to changing priorities\nPreferred qualifications:\nAbility to navigate multiple different computer systems, comfort with learning new programs\nProficiency in Power BI\nExposure to, and use of AI tools for workplace\nLocation: Denver, CO\nTravel Requirements / shift / hours: Occasional travel to other sites for training or meetings, work hours: 8:30 a.m. to 5:30 p.m.\nCompensation Range: $62,000 to $65,000\nWork authorization: Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.\n(Please note: temporary work authorizations, including OPT, do not meet this requirement.)\nThis position will be posted a minimum of 5 days, or until filled. Benefits:Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.\nHow to apply: For immediate consideration, please apply online at www.home.sandvik/careers to the Customer Service Sales Support position R0098940. Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at . Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.","description_format":"text","description_chars":5016,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Automation","Industrial Machinery","Precision Engineering"],"lifecycle":[{"event":"open","at":"2026-10-29T17:08:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/sandvik-customer-service-representative-3","json_url":"https://alion.io/job/sandvik-customer-service-representative-3.json","meta":{"generated_at":"2026-11-01T04:11:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6499,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5009},"rest":"https://alion.io/mcp/rest/get_company?id=5009"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsandvik-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsandvik-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsandvik-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sandvik-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsandvik-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3471070}},{"tool":"search_jobs","arguments":{"company":"home.sandvik","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3471070},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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