{"id":4078193,"url":"https://alion.io/job/sandvik-it-business-analyst","title":"IT Business Analyst","company":{"id":5009,"name":"Sandvik","domain":"home.sandvik","url":"https://alion.io/company/sandvik","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":111,"ghost_share":0.036,"stale_share":0.568,"repost_share":0.117,"time_to_fill_p50_days":19,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandviken, Sweden","Pune, India","Stockholm, Sweden"],"countries":["SE","IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-11T16:10:55Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:10:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you curious about how new technology can improve customer service in practice? Join our Dynamics Product team and combine business analysis with hands-on exploration of Dynamics 365 Customer Service, data and AI-related capabilities.\nWith us, you get to take ideas from “could this help?” to tested examples and clear recommendations, helping our service teams create a consistent and effective customer experience across email, chat and voice.\nYour mission\nWe run the Dynamics 365 Customer Service solution across Sandvik Coromant and our sister divisions. Working closely with users and stakeholders, you explore needs, analyze usage and help determine what the team should develop next and why. You belong to a cross-functional product team and collaborate throughout the full delivery process.\nJob responsibilities\nWork with users and stakeholders across divisions to understand their needs, processes and underlying challenges. \nExplore new Dynamics 365 capabilities, test AI agents and create small proofs of concept. \nQuery data and build reports to understand usage, identify problems and evaluate improvements.\nSupport prioritization by assessing business value, effort and risk.\nTranslate findings into user stories and acceptance criteria, working with developers, testers and architects. \nSupport testing and adoption, prepare training material and maintain functional documentation.\nLocation and flexibility\nThe preferred location for this position is Sandviken, Sweden. Solna, Sweden or Pune, India could also be an option. We offer a hybrid solution, with the possibility to work some days from home.\nYour profile\nYou have a university degree in IT or related field, or the equivalent practical experience, together with several years of experience from a relevant position. A solid understanding of customer service operations helps you distinguish between what users ask for and the underlying problems they need to solve.\nYour background includes\nExperience in business analysis and translating business needs into clear requirements. \nConfidence working directly on digital platforms and learning through experimentation.\nThe ability to query data and create reports independently.\nStrong communication skills in English. \nHands-on experience with Dynamics 365 Customer Service and AI agents is a strong advantage. \nCurious and practical, you enjoy moving between user conversations, data analysis and hands-on testing. You communicate complex topics clearly, challenge assumptions constructively and feel confident to recommend against a feature when it doesn’t solve the actual problem.\nThe team\nYou join a small, cross-functional product team of business analysts, testers and developers. Together, you work in an agile setup with short sprints and collaborate with users and stakeholders across divisions.\nOur culture\nInnovation is in our DNA and we’re proud to shape the future of manufacturing in close collaboration with our customers and partners. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career opportunities in an inspiring global environment.Meet some of your future colleagues at our career page or visit our website, LinkedIn or Facebook page to get to know us further.\nContact information\nAre you curious to know more about this position? Please contact Jon Dahlgren, hiring manager, at \nWe’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contact in that matter.\nUnion contacts (Sweden):\nThomas Lilja, Unionen, +46 (0)70-261 04 82\nTord Engström, Akademikerföreningen, +46 (0)76-106 62 87\nPeter Olsson-Andrée, Ledarna, +46 (0)70-222 48 55\nRecruitment Specialist: Tanja Benavides\nHow to apply\nSend your application no later than November 26th, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0098828.\nWe aim for an open and fair recruitment process and use different tools to ensure objective assessment. Later in the process, you may be invited to complete a personality and logic test.\nTo learn more about our recruitment process, please visit our career site or contact HR Services at ","description_format":"text","description_chars":4409,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Automation","Industrial Machinery","Precision Engineering"],"lifecycle":[{"event":"open","at":"2026-11-11T16:10:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-11T19:13:51Z"},"pay":null,"html_url":"https://alion.io/job/sandvik-it-business-analyst","json_url":"https://alion.io/job/sandvik-it-business-analyst.json","meta":{"generated_at":"2026-11-11T19:13:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37078,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5009},"rest":"https://alion.io/mcp/rest/get_company?id=5009"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsandvik-it-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsandvik-it-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsandvik-it-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sandvik-it-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsandvik-it-business-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4078193}},{"tool":"search_jobs","arguments":{"company":"home.sandvik","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4078193},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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