{"id":3452618,"url":"https://alion.io/job/sandvik-product-master-load-and-haul","title":"Product Master Load and Haul","company":{"id":5009,"name":"Sandvik","domain":"home.sandvik","url":"https://alion.io/company/sandvik","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":85,"ghost_share":0.012,"stale_share":0.729,"repost_share":0.047,"time_to_fill_p50_days":19,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kempton Park, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T11:57:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T01:17:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.\nThe Role:\nResponsible for providing quality technical support and for developing the technical competencies of internal and external customers.\nMain Responsibilities\nProvide technical support to end users, operators and service personnel in cases of complex technical issues.\n\nCoaching and training with Technicians and Specialists\n\nProvide relevant feedback to Product Support Managers to enable improvements to the equipment or its operations.\n\nProvide technical expertise into the sales and business development offering to customers\n\nProvide assistance in compiling accurate data to process warranty claims and engineering machine improvements.\n\nReview spare parts recommendations with Parts BLM organization\n\nProvide information on accuracy of Machine Life Operating Costs (MLOC) to PSM\n\nInvestigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.\n\nAssist PSM with field-testing and trials of new products and updated components to ensure proper and safe operation.\n\nPerform equipment demonstrations in a safe manner.\n\nProvide on-site technical assistance to resolve issues\n\nRelationship marketing & Market services\n\nYour profile\nGrade 12/N3\n\nRelevant trade certificate\n\nComputer literacy\n\nMaintenance experience (10 years)\n\nSandvik product experience on Rock Drills\n\nEnglish proficiency\n\nTrackless mining experience on UG Drills and Bolters\n\nValid driver’s license\n\nPhysical & Medical ability to function in a mining environment\n\nHow to apply\nPlease apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers.\nApplications close: 16 June 2026\nIf you have any further queries, please contact us on 0800 331 331\nWe offer you an interesting role in an international business environment as well as opportunities for your professional development. 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