{"id":3033457,"url":"https://alion.io/job/sandvik-product-support-specialist-loha","title":"Product Support Specialist - LOHA","company":{"id":5009,"name":"Sandvik","domain":"home.sandvik","url":"https://alion.io/company/sandvik","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":85,"ghost_share":0.012,"stale_share":0.682,"repost_share":0.024,"time_to_fill_p50_days":20,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ulaanbaatar, Mongolia"],"countries":["MN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T14:34:57Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"MAIN RESPONSIBILITIES\nTo ensure efficient maintenance of the client’s fleet of equipment at Oyu Tolgoi LLC’s Underground Mine site, by carrying out required work as directed by Supervisors to maintain availability whilst minimizing costs and waste and ensuring Site and SMC Safety and Environmental guidelines are adhered to.\nManaging the Service Support to accomplish the goals and objectives of the business.\nManaging the daily requirements and engage the relevant departments of the business to provide a high level of customer service satisfaction.\nResponsible for important customer assignments to perform systematic fault finding and providing prompt, correct and safe solutions.\nOversee employees working within these teams to ensure maximum levels of productivity to meet required deadlines while maintaining high standards of quality and safety.\nUses judgment to identify and resolve day-to-day technical and operational problems.\nWork closely with customer, using a specialist understanding of customer needs to act as a trusted advisor and determine the appropriate solution.\nCollect technical feedback and provide feedback to Product Masters/ EQ Division Product line.\nUse deep knowledge of the tasks, tools, and procedures in providing technical support to the team & customer.\nCommissioning new products.\nRoot Cause Analysis/Trouble Shooting (Including 1st line support).\nFunction as first line support for helpdesk issues & technical support in Territory.\nCollect technical feedback and provide feedback to Technical Manager & EQ Division Product line.\nBulletin Administration and Support.\nAssist Planning department in the optimization of maintenance strategy development, parts planning, and important documentational stuffs.\nReport daily work status to managers in a specific site standard format.\nComplete other tasks as assigned by direct Manager.\nSource and join technical training courses and assessments of Divisions.\nAdhere to company and client environmental and safety policies and procedures\nStrict adherence to company rules and customer regulations\nFollow the safety & necessary Take 5, SWP and risk assessment procedures.","description_format":"text","description_chars":2151,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Automation","Industrial Machinery","Precision Engineering"],"lifecycle":[{"event":"open","at":"2026-10-21T20:50:59Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0},{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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