{"id":3743448,"url":"https://alion.io/job/sandvik-product-support-supervisor","title":"Product Support Supervisor","company":{"id":5009,"name":"Sandvik","domain":"home.sandvik","url":"https://alion.io/company/sandvik","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":108,"ghost_share":0.028,"stale_share":0.611,"repost_share":0.12,"time_to_fill_p50_days":19,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kumasi, Ghana"],"countries":["GH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T12:26:30Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T15:10:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title\nProduct Support Supervisor\n\nCountry\nGhana\nAbout Us\nSandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The Group has approximately 42,000 employees in more than 150 countries.\nOur Core Values\nAt Sandvik, we believe in four guiding principles that shape everything we do:\nCustomer Focus: We listen, create, adapt and deliver - always close to our customers.\nCuriosity: We explore, challenge and innovate to shape the future.\nResponsibility: We put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.\nWinning Together: We take the lead with a collaborative spirit and succeed as a team.\nOur commitment to Environment, Health & Safety\nOur commitment to sustainability is unwavering, and we conduct business responsibly and ethically. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.\nWhy Sandvik?\nSandvik is driven by innovation and dedicated to advancing the future of the mining industry. When you join us, you become part of a global team where your ideas are valued, and your contributions help solve real-world challenges. You will work alongside skilled engineers and problem-solvers who share a commitment to excellence.\nWe support your growth through continuous learning, leadership development, and a strong focus on work-life balance-ensuring you have every opportunity to thrive.\nPurpose of job:\nThe Product Support Supervisor will supervise Sandvik fleets service and maintenance as well as the Parts/tool store and drive cost efficiencies and capital profit through good leadership, strong customer relations, and best practice Safety, Health, and Environment effectiveness.\nKey Responsibilities Include\nProviding OEM product support to customers through the establishment of effective management systems.\nManaging effective cost budget by initiating cost reduction measures whiles maintaining quality and environmentally safe and healthy practices.\nDeveloping and administering effective maintenance practices that will ensure fleet availability and reliability per contract terms.\nTaking responsibility for Environment, Health & Safety performance, and management.\nManaging all customer and stakeholder relationships.\nEnsuring continuous improvement initiatives to promote Sandvik's business image and related product and service offerings.\nEnsuring the personal and career development of team members.\nAdhering to all Sandvik policies and procedures, especially the SHEQ policies.\nQualification\nDegree Qualified Engineer or good trade background with relevant equipment technical and managerial experience. Qualification in Project Management would be an advantage.\nMinimum of 5 years’ experience in a similar role.\nExperience in maintaining Surface products, ability to manage parts stores, and overseeing all technical maintenance scope of work aimed at delivering best-practice maintenance service support. This job requires close cooperation with customers’ projects and operational organizations.\nExtensive Mechanical/Electrical Engineering knowledge. Strong business sense and EHS focus.\nStrong communication, interpersonal, and people management skills are essential.\nProficiency in the use of spreadsheets and other MS Office applications.\nWillingness to travel and work in remote locations for extended periods is essential.\nProficiency in Maintenance Management practices.\nAbility to work as a member of a multidisciplinary and guide members of the team.\nReporting Relationship\nService Manager-Surface\nWhy You’ll Love Working with Us\nAt Sandvik, we’re invested in more than just your day-to-day responsibilities-we care deeply about your growth, well-being, and overall experience. When you join our team, you can look forward to:\nGreat Pay & Benefits: We offer a competitive salary and a comprehensive benefits package including health insurance, career development plans, employee assistance programs and more.\nWork-Life Balance: We recognize the importance of life outside of work. Our flexible wellness programs, and parental leave options help you care for yourself and your family.\nA Supportive, Collaborative Team: At Sandvik, collaboration is key. Collaboration is at the heart of our culture. You’ll work in a dynamic environment that values creativity, open communication, and the contributions of every team member.\nGrowth Opportunities: We’re dedicated to your professional development, offering leadership programs, learning resources, and clear paths for career advancement.\nOur Commitment to Diversity and Inclusion\nAt Sandvik, we believe a diverse team makes us stronger and more innovative. We’re committed to creating a welcoming environment where everyone can thrive. We value different perspectives and actively encourage individuals from all walks of life to apply.\nWe are proud to be an Equal Opportunity Employer. We don’t just talk about inclusion-we live it. Whether it’s based on gender, race, ethnicity, age or disability, we’re dedicated to building a team that reflects the diversity of the world we work in. Everyone is welcome here.\nApplication \nFor immediate consideration, please apply to theProduct Support Supervisor position on or before November 18 2026 on the Sandvik intranet, Job ID: R0099294\nWe thank all applicants for their response, however, only those being considered for an interview will be contacted.\nHiring Location\nGhana","description_format":"text","description_chars":5717,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities","Health insurance","Parental leave","Professional development","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Automation","Industrial Machinery","Precision Engineering"],"lifecycle":[{"event":"open","at":"2026-11-04T12:26:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/sandvik-product-support-supervisor","json_url":"https://alion.io/job/sandvik-product-support-supervisor.json","meta":{"generated_at":"2026-11-05T16:42:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5009},"rest":"https://alion.io/mcp/rest/get_company?id=5009"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsandvik-product-support-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsandvik-product-support-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsandvik-product-support-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sandvik-product-support-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsandvik-product-support-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3743448}},{"tool":"search_jobs","arguments":{"company":"home.sandvik","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3743448},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}