{"id":2574964,"url":"https://alion.io/job/sandvik-software-support-engineer","title":"Software Support Engineer","company":{"id":5009,"name":"Sandvik","domain":"home.sandvik","url":"https://alion.io/company/sandvik","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":92,"ghost_share":0,"stale_share":0.641,"repost_share":0.022,"time_to_fill_p50_days":15,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":106000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-14T23:54:25Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T04:45:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nIntelligent Manufacturing is on an exciting growth journey, building the new digital era of manufacturing. Our digital manufacturing solutions automate and connect the component manufacturing value chain - from design and planning to preparation, production and verification. Our objective is to make the shift towards efficient and sustainable manufacturing. As the market leader in CAM and metrology software, with a global footprint and over 400,000 software licenses, we have a unique foundation to build on. Read more about us here.\nSigmaTEK, one of the growing business units within Intelligent Manufacturing, is a leading provider of end-to-end CAD/CAM software that helps professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management. Our product portfolio covers the full fabrication workflow from quoting to shipping, with integration across a wide range of business systems.\nOur customer commitment is to help expand their potential with smart software solutions that drive the future of manufacturing. With direct representation in over 15 countries and 100+ product resellers, our customer focus is supported by a worldwide team of consultative professionals and experienced product experts.\nAbout the Role\nAs a Software Support Engineer on the SigmaTEK technical support team, you’ll help fabricators get the most out of our software. You’ll start with a structured three-month onboarding period focused on first-line support, learning our products, tools, and processes alongside experienced engineers. From there, you’ll take on the full scope of support: advanced troubleshooting, post processor work, customer site visits, and training.\nWe also expect our team to use AI tools in their daily work and to help build new tools that serve our customers better. You don’t need to know everything on day one. We’ll train you on SigmaTEK products, post processors, and CNC fundamentals.\nLocation: Cincinnati, OH - Hybrid\nTravel: Up to 25% once onboarding is complete\nResponsibilities\nFirst-Line Support\nRespond to customer questions about software installation and operation by phone, email, and online support channels\nLog, prioritize, and follow up on support cases to meet our service level agreements\nEscalate complex issues to senior engineers with clear notes on the steps already taken\nComplete SigmaTEK product training and shadow senior engineers on advanced cases and customer visits\nAdvanced Troubleshooting & Applications\nOwn complex support cases from diagnosis through resolution, including extensive troubleshooting\nCustomize and troubleshoot post processors and the NC (G-code) output they generate\nRead and understand application code and make code fixes to resolve support issues\nTravel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove out the software\nTraining, Demonstrations & Documentation\nDeliver customer training on-site, at our in-house training facility, and online\nSupport the sales team with technical demonstrations and competitive benchmarking\nCreate and maintain documentation of issues and their solutions to speed up future resolutions\nOngoing from Day One: AI Tools & Productivity\nUse AI tools in daily work to research issues, draft customer responses, and create documentation faster\nIdentify repetitive support tasks and help automate them with AI and scripting\nHelp design and build AI-powered tools that help customers find answers and resolve issues faster, such as troubleshooting assistants and self-service knowledge resources\nFollow company guidelines for responsible AI use, including protecting customer data\nRequired Skills\nAbility to explain technical solutions step by step, both written and verbal\nAbility to work independently and manage multiple open cases and 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