{"id":1728680,"url":"https://alion.io/job/sandvik-solution-architect-domain-itsm","title":"Solution Architect - Domain ITSM","company":{"id":5009,"name":"Sandvik","domain":"home.sandvik","url":"https://alion.io/company/sandvik","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":63,"ghost_share":0,"stale_share":0.73,"repost_share":0.016,"time_to_fill_p50_days":16,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden","Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":136000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":958},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-02T23:00:57Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-05T02:48:40Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Shape the architectural direction of the ServiceNow domain used across a global industrial technology organization. As our Solution Architect for ITSM, you combine deep technical expertise with strong stakeholder engagement to create scalable, secure and reliable solutions that support users worldwide.\nAbout your job\nYou act as the technical design authority for the ITSM domain within our ServiceNow platform. As part of Platform Architecture and Governance, you translate validated business needs into clear technical direction while ensuring platform quality and long-term viability. The domain includes IT Service Management, Service Catalogue, Self-service, Virtual Agent, Employee Center, Knowledge Management and Predictive Intelligence.\nJob responsibilities\nDefine the target architecture and architectural roadmap for the ITSM domain.\nMake strategic technology decisions that balance capability, maintainability and cost.\nChampion an out-of-the-box-first approach and challenge unnecessary customization. \nReview designs, code and implementation approaches to safeguard platform quality.\nLead platform health, upgrade readiness and technical debt initiatives. \nGuide engineers and implementation partners while preparing the platform for AI-driven capabilities, automation and autonomous operations. \nLocation\nThis position is based in Sandviken or at the World Trade Center in Stockholm.\nYour profile\nYou bring extensive experience in designing enterprise-scale solutions within ServiceNow or a similar platform. Combining technical depth with business understanding, you know how to turn complex needs into sustainable architectural decisions.\nYour background includes\nStrong knowledge of ITSM processes and related capabilities, including Service Catalogue, Employee Center, Virtual Agent, Knowledge Management and Predictive Intelligence.\nExperience driving platform transformation and reducing technical debt. \nA solid understanding of platform governance, quality controls and lifecycle management. \nThe ability to develop cost estimates and explain technical and commercial impacts.\nA relevant academic background, or equivalent experience, in IT operations or service management. \nThe ability to communicate comfortably in English.\nServiceNow CSA and CIS-ITSM certifications are beneficial for this position. CMA or CTA certification, or a clear path towards CTA, is considered an advantage.\nStructured and curious, you confidently challenge non-standard solutions while balancing immediate needs with the platform’s long-term direction. You collaborate effectively across the organization and communicate clearly with both technical and non-technical stakeholders.\nThe team\nYou join a focused expert team covering four main product domains: Asset & Portfolio, Risk & Resilience, ITSM and ITOM. The team works closely with internal developers on platform configuration, maintenance and issue resolution, while external development partners support larger initiatives.\nOur culture\nAt Sandvik, we’re tech-driven, innovative and entrepreneurial. We believe success is a team effort, so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. We invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us better.\nContact information\nFor further information about this position, please contact Jesper Sandlund, hiring manager, \nWe’ve already decided which advertising channels and marketing campaigns to use and respectfully decline additional contact regarding these matters.\nUnion contacts - Sweden\nJohanna Beijer, Unionen, +46 (0)70 616 18 27\nTord Engström, Akademikerföreningen, +46 (0)76 106 62 87\nPeter Olsson-Andrée, Ledarna, +46 (0)70 222 48 55\nRecruitment Specialist: Lotta Amnebjer Nordqvist\nHow to apply\nSend your application no later than October 16, 2026. Click Apply and include your resume and cover letter in English. Please note that we don’t accept applications by email. Job ID: R0097919.\nWe aim for an open and fair recruitment process and use a range of tools to support an objective assessment. Later in the process, you may be invited to complete personality and logical reasoning tests.\nTo learn more about our recruitment process, please visit our career site or contact HR Services at ","description_format":"text","description_chars":4445,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Mining Tech","Industrial Automation","Precision Engineering"],"lifecycle":[{"event":"open","at":"2026-10-02T23:00:57Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sandvik-solution-architect-domain-itsm","json_url":"https://alion.io/job/sandvik-solution-architect-domain-itsm.json","meta":{"generated_at":"2026-10-05T03:29:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4704,"day_limit":5000,"remaining_today":296,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}