{"id":3500619,"url":"https://alion.io/job/sandvik-technical-services-and-support-manager","title":"Technical Services and Support Manager","company":{"id":5009,"name":"Sandvik","domain":"home.sandvik","url":"https://alion.io/company/sandvik","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":103,"ghost_share":0.01,"stale_share":0.641,"repost_share":0.087,"time_to_fill_p50_days":19,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saskatoon, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":118000,"max":130000,"currency":"CAD","period":"year","gross":null,"usd_annual":92625},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T07:03:58Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Sandvik Mining is seeking a\nTechnical Services and Support Manager - Mechanical Cutting\nLocation: Saskatoon, SK\nAt Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.\nWant to lead the team that turns innovation into action?\nWe have an exciting opportunity for a Technical Services and Support Manager to lead our Specialists and Trainers and drive the successful implementation of technology across our service organization.\nThis role sits at the intersection of technology, people, and operational excellence. You’ll lead the journey from technical solution to practical application, building team capability, strengthening expertise, and ensuring our people have the knowledge and tools to deliver exceptional service to our customers.\nIf you’re passionate about technology, leadership, continuous improvement, and developing high-performing technical teams, this could be your opportunity to make a significant impact.\nWhat you will be doing\nLead and develop the technical service function in alignment with business objectives.\nProvide technical guidance and support for complex equipment and product issues.\nSupport new product introductions and implementation in the market.\nResponsible for the management and development of the Technical Services team in alignment with global framework and standards.\nEnsure that our Technical Service team’s competence is consistent and aligned with the technologies installed and to be delivered including but not limited to MECU, Automation and Digitalization\nIdentify opportunities to improve product reliability, performance, and customer satisfaction.\nDrive the certification process of the workforce to align with global competence standards.\nLead the Technical Service team and provide technical training on proper operation, adjustments, maintenance and troubleshooting practices.\nProvide technical support to end users, operators, and service personnel in cases of complex technical issues as needed.\nWhat you will bring along\nPost-secondary education in Mechanical Engineering, Mechanical Engineering Technology, Heavy Equipment Technology, or a related technical discipline, or an equivalent combination of education and relevant experience.\n5+ years of relevant technical experience in mining, heavy equipment, field service, product support or a related industrial environment.\nPrevious experience providing advanced technical support and troubleshooting complex equipment issues.\nDemonstrated experience working with customers, field service teams and cross-functional technical stakeholders.\nStrong understanding of equipment maintenance, reliability and technical problem-solving.\nExperience developing or improving technical processes, standards and documentation.\nStrong communication, analytical and organizational skills.\nDemonstrated ability to lead, coach and develop technical capability within a team.\nAbility to manage multiple priorities while maintaining a strong focus on safety, quality and customer satisfaction.\nExcellent written and verbal communication skills.\nStrong attention to detail, with advanced analytical and problem-solving abilities.\nProven ability to manage changing priorities and handle multiple tasks effectively.\nFlexible, self-motivated, and proactive, with a track record of taking initiative.\nHighly developed organizational and time management skills.\nEnvironmental Health and Safety\nWe are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!\nDemonstrate visible safety leadership and foster a culture where health, safety and well-being are integral to every business decision.\nPromote a proactive safety culture where employees feel empowered and expected to identify hazards, raise concerns and stop work when conditions are unsafe.\nEnsure health and safety risks are identified, assessed and effectively controlled within the areas of responsibility.\nEnsure incidents, near misses and hazards are reported, investigated and addressed, with an emphasis on learning and prevention rather than simply reacting to events.\nIntegrate safety considerations into operational planning, resource allocation, change management and decision-making.\nMonitor health and safety performance and use trends, leading indicators and incident data to identify opportunities for continuous improvement.\nEnsure employees have the appropriate training, tools, resources and competencies to perform their work safely.\nBuild strong partnerships with employees, Health & Safety professionals and operational leaders to continuously strengthen workplace safety.\nChampion employee well-being and contribute to a work environment that supports both physical and psychological safety.\nIn return for your passion and drive we will offer you…\nThe opportunity to make an impact on our divisions’ performance.\nThe opportunity to be part of an ambitious team, in an industry leading business.\nThe opportunity to reach your full potential.\nThe annual base salary range for this position is $118,000 - $130,000, with the final offer determined by the candidate’s experience, qualifications, skills, internal equity, and applicable local market conditions.\nAn excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits as well as ongoing development and training.\nOur Culture\nOur core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!\nWe take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.\nDo you want to learn more?\nAll qualified persons are encouraged to apply at www.sandvik.com/careers to the Technical Services and SupportManager requisition # R0098568. While we thank all candidates for their interest, only those considered for an interview will be contacted. Candidates who participate in an interview will be informed of the hiring decision or receive a status update within the applicable timeframe, no later than 45 days.\nThis opportunity is intended to fill a vacancy following an employee departure or internal movement.\nOur recruitment process may involve the use of artificial intelligence to assist with application screening. AI tools support but do not replace human decision-making. Personal information collected during this process is handled in accordance with the Personal Information Protection and Electronic Documents Act.\nWe are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.\nWe are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact  for more information.","description_format":"text","description_chars":7483,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Automation","Industrial Machinery","Precision Engineering"],"lifecycle":[{"event":"open","at":"2026-10-30T03:24:55Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.627,"p_room":1,"age_days":6,"expected_fill_days":19,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":92625,"is_top_pay":false},"html_url":"https://alion.io/job/sandvik-technical-services-and-support-manager","json_url":"https://alion.io/job/sandvik-technical-services-and-support-manager.json","meta":{"generated_at":"2026-11-04T07:12:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11286,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5009},"rest":"https://alion.io/mcp/rest/get_company?id=5009"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsandvik-technical-services-and-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsandvik-technical-services-and-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsandvik-technical-services-and-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sandvik-technical-services-and-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsandvik-technical-services-and-support-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3500619}},{"tool":"search_jobs","arguments":{"company":"home.sandvik","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3500619},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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