{"id":3332532,"url":"https://alion.io/job/sandvik-technical-support-manager-m3","title":"Technical Support Manager - M3","company":{"id":5009,"name":"Sandvik","domain":"home.sandvik","url":"https://alion.io/company/sandvik","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":90,"ghost_share":0.011,"stale_share":0.7,"repost_share":0.044,"time_to_fill_p50_days":19,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Secunda, South Africa","South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T12:25:26Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T09:54:24Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List\nThe Role\nThe Technical Support Manager is responsible for providing technical leadership and product support across the Mechanical Cutting (Flameproof) equipment portfolio, ensuring safe, reliable and productive operation of equipment throughout its lifecycle. The role provides the critical technical link between customers, field service and sales teams and product engineering. The position drives machine performance improvement, structured problem solving, technical investigations, product improvements, document development and control, as well as the effective introduction of new products and technologies.\nA key focus is converting field experience and machine-performance data into practical actions that improve equipment reliability, availability, productivity and customer value.\nKey Performance Areas:\nTechnical Leadership & Product Support\nLead the Technical Support team and strategy for the Mechanical Cutting equipment portfolio, providing expert product support, resolving complex technical issues, coordinating failure investigations and corrective actions, coaching customer-facing teams, and ensuring effective documentation, communication and escalation.\nMachine Performance & Reliability\nMonitor fleet performance and reliability, analyse failure trends and field data, coordinate root-cause investigations and improvement actions, and provide technical input into rebuild, overhaul and product-enhancement strategies.\nCustomer Technical Support\nEngage customers on significant technical and machine-performance matters, develop safe and cost-effective recommendations aligned with operational requirements, and support the resolution of escalated product-performance concerns.\nProduct Development & Product Improvement\nMaintain the technical interface between the Sales Area and Product Units by consolidating field and customer feedback, coordinating product improvements, trials and approved modifications, and validating and reporting on their effectiveness under operational conditions.\nNew Product Introduction\nSupport the successful introduction of new Mechanical Cutting products and technologies by assessing deployment readiness, coordinating commissioning and early-life technical support, and communicating lessons learned to Product Units and relevant stakeholders.\nTechnical Governance\nEnsure technical activities, modifications and documentation comply with Sandvik engineering standards, approved machine configurations and applicable safety requirements.\nCommercial & Business Support\nProvide technical support to Sales and Service by evaluating customer requirements, contributing to tenders and proposals, and developing commercially viable lifecycle, component-replacement and equipment-improvement solutions.\nRequired Profile:\nQualifications\nGrade 12 / N3 or equivalent technical qualification.\nNational Diploma, BTech/Bachelor’s degree in mechanical, Electrical, Mechatronic or Mining Engineering.\nRelevant trade qualification combined with equipment experience is essential.\nProfile\nEnglish proficiency\nStrong experience in underground mining equipment, preferably within coal mining and/or Mechanical Cutting applications.\nDemonstrated experience in technical support, field service, engineering or product support within the mining industry.\nExperience in systematic troubleshooting, root-cause analysis and failure investigation.\nExperience working directly with mining customers and multidisciplinary technical teams.\nOEM mining-equipment and/or Operational experience on Mines (advantageous)\nComputer literate -proven competence in Microsoft Office applications as well as ERP systems\nValid driver’s license\nPhysical & Medical ability to function in an underground mining environment\nMay be required to travel\nHow to apply:\nPlease apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers.\nApplications close: 03 November 2026\nSandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.","description_format":"text","description_chars":4868,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Automation","Industrial Machinery","Precision Engineering"],"lifecycle":[{"event":"open","at":"2026-10-27T12:25:26Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.624,"p_room":1,"age_days":4,"expected_fill_days":19,"reasons":["conf:7","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/sandvik-technical-support-manager-m3","json_url":"https://alion.io/job/sandvik-technical-support-manager-m3.json","meta":{"generated_at":"2026-11-01T11:50:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18344,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5009},"rest":"https://alion.io/mcp/rest/get_company?id=5009"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsandvik-technical-support-manager-m3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsandvik-technical-support-manager-m3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsandvik-technical-support-manager-m3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sandvik-technical-support-manager-m3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsandvik-technical-support-manager-m3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3332532}},{"tool":"search_jobs","arguments":{"company":"home.sandvik","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3332532},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}