{"id":1434614,"url":"https://alion.io/job/sandvik-technical-support-manager","title":"Technical Support Manager","company":{"id":5009,"name":"Sandvik","domain":"home.sandvik","url":"https://alion.io/company/sandvik","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":59,"ghost_share":0,"stale_share":0.78,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Alachua, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":147000,"period":"year","method":"role_country_seniority_unknown","sample_n":5919},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T18:43:38Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Technical Support Manager\nRotary Drilling Division | Alachua, Florida (Greater Gainesville Area)\nSandvik has an exciting opportunity for a Technical Support Manager to join our Rotary Drilling Division in Alachua, Florida.\nSandvik is a global engineering leader with approximately 42,000 employees worldwide and has been recognized among Forbes' Best Global Employers. At our Rotary Drilling Division headquarters, we design, manufacture, and support industry-leading surface mining drill rigs used around the world.\nWe are committed to innovation, continuous improvement, and customer success, offering employees the opportunity to make a meaningful impact in a collaborative and inclusive environment.\nYour Mission\nThe Technical Support Manager leads a team of Technical Support Specialists responsible for resolving complex technical issues affecting Rotary Blasthole Drills globally and driving continuous product improvement. This role serves as the bridge between field operations and the factory, ensuring customer feedback is translated into effective solutions, product enhancements, and successful deployment of new technologies.\nKey Responsibilities\nLead, mentor, and develop a team of Technical Support Specialists.\nSupport customers through Sales Area teams by resolving complex technical issues involving Rotary Blasthole Drills.\nGather and analyze field feedback to identify recurring issues and improvement opportunities.\nDrive corrective actions and product enhancements through the Continuous Product Improvement (CPI) process.\nPartner with Product Development & Product Management, Supply Chain, Technical Services, and Sales Areas to resolve technical issues and implement product improvements.\nSupport the introduction, delivery, and commissioning of new products and technologies.\nSupport Site Acceptance Testing (SAT) and Field Acceptance Testing (FAT) activities for new products.\nProvide technical guidance and support to internal stakeholders and assist with technical document reviews.\nReview and approve technical bulletins prior to release.\nConduct root cause investigations and support implementation of corrective actions.\nPromote compliance with Sandvik's Integrated Management System (ISO 9001, ISO 14001, and ISO 45001) and Environmental, Health, and Safety standards.\nParticipate in incident investigations and foster a proactive culture focused on safety and continuous improvement.\nYour Profile\nRequired Qualifications\nBachelor's degree in engineering or technical field, or equivalent combination of education and experience.\nDemonstrated leadership experience managing technical teams and multiple priorities.\nStrong electrical, hydraulic, and mechanical troubleshooting skills, with experience supporting, diagnosing, commissioning, or maintaining heavy mobile equipment in mining, construction, or industrial environments.\nStrong root cause analysis and problem-solving capabilities.\nEffective project management, organizational, and communication skills.\nProficiency with Microsoft Office applications and technical data analysis tools.\nExperience working with safe work practices related to equipment operation, maintenance, and repair.\nPreferred Qualifications\nExperience with rotary drilling equipment and surface mining operations.\nPractical experience in assembly, repair, and maintenance of mining equipment.\nUnderstanding of drilling techniques and operational challenges in mining environments.\nExperience supporting new product development, commissioning, or field-testing programs.\nMSHA Surface Mining Certification.\nAdditional Requirements\nValid U.S. Driver's License.\nValid Passport and ability to travel domestically and internationally as required.\nExternal applicants must be authorized to work in the United States on a full-time, indefinite basis without current or future employment sponsorship from Sandvik. Internal applicants must be legally authorized to work in the United States at the time of application.\nBenefits\nSandvik offers a comprehensive benefits package designed to support your health, well-being, and professional growth, including:\nMedical, dental, and vision coverage\nPrescription drug and telemedicine programs\nPaid vacation with rollover opportunities\nPaid parental leave\n401(k) retirement plan with company contributions and matching opportunities\nTuition reimbursement and professional development support\nEmployee assistance and wellness programs\nCareer growth opportunities within a global organization\nAn inclusive culture that values innovation, collaboration, and diversity\nWhy Join Sandvik?\nThis role provides the opportunity to lead a highly skilled technical team while influencing the performance, reliability, and future development of world-class rotary drilling equipment. You will work across multiple functions, collaborate with global teams, and play a critical role in delivering exceptional value to customers around the world. \nHow to Apply\nApply online at: https://www.sandvik.com/careers\nSandvik is an Equal Opportunity Employer committed to fostering an inclusive workplace. Reasonable accommodations are available throughout the recruitment process. 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