Tool Sales & Support Representative
Tools Sales & Support Representative
Sandvik Mining | Location: Perth, WA (Hybrid)
Job Type: Full-time, Permanent
About the Opportunity
An exciting opportunity exists for a customer-focused and technically minded Tools Sales & Support Representative (TSSR) to join Sandvik's Rock Tools team.
In this role, you will be responsible for driving sales growth, providing exceptional technical support, and delivering aftermarket solutions across our Down-the-Hole (DTH), Top Hammer, and Rotary drilling consumables portfolio.
As a trusted advisor to our customers, you will partner with mining, quarrying, construction, and underground operations to optimise drilling performance, improve productivity, and maximise value from their drilling consumables.
This is an ideal opportunity for someone who enjoys building strong customer relationships, solving technical challenges, and contributing to business growth in a dynamic and hands-on environment.
Responsibilities
Manage and grow an assigned customer portfolio through proactive sales and technical support activities.
Develop strong relationships with customers, operators, maintenance personnel, and key stakeholders.
Provide expert technical advice and application support across Top Hammer, DTH, and Rotary drilling consumables.
Conduct site visits, product inspections, and performance assessments, providing recommendations to improve drilling efficiency and consumable life.
Lead customer product trials, testing programs, and field evaluations to demonstrate product performance and value.
Identify opportunities to increase market share, expand product adoption, and secure new business growth.
Collaborate with internal stakeholders, including Account Managers, Product Support Managers, Product Specialists, and Drill Masters, to deliver outstanding customer outcomes.
Provide market intelligence, customer insights, and demand forecasts to support business planning and inventory management.
Manage warranty claims and support product performance investigations in line with company processes.
Promote a strong safety culture and ensure compliance with all health, safety, environmental, and quality requirements.
About You
To be successful in this role, you will bring:
A minimum of 3 years' experience in surface and/or underground drilling applications within the mining industry.
Proven sales experience within mining, drilling, or a related industrial sector.
Demonstrated account management experience with a strong customer focus.
Sound technical knowledge of drilling equipment, blasting tools, and drilling consumables.
Strong commercial acumen and the ability to analyse business and operational performance.
Excellent communication and stakeholder engagement skills.
A solutions-focused approach with an understanding of value-based selling principles.
High levels of initiative, professionalism, integrity, and the ability to work independently.
A willingness to travel to customer sites as required.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.
What We Offer
A competitive remuneration package
Salary sacrifice options and Length of Service Recognition
Paid Parental Leave and flexible working options
A comprehensive Employee Assistance Program
Employee referral programs
Performance-based bonus incentives
Recognition and reward programs aligned to individual and business performance
Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace and encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.
Who We Are
Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.
Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing.
We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander peoples.
Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.
For more information about this opportunity, please visit the Sandvik Careers website or contact Melanta Motilal - Talent Acquisition Specialist via email at [email protected] for role-related enquiries only.
Please note that applications sent directly via email will not be accepted. To be considered for this position, all applications must be submitted through the Sandvik Careers website.
Applications close: Wednesday - 14th October 2026, or sooner if the ideal candidate is identified.