{"id":2128586,"url":"https://alion.io/job/sanitarium-customer-service-representative","title":"Customer Service Representative","company":{"id":2806199,"name":"Sanitarium","domain":"sanitarium.com","url":"https://alion.io/company/sanitarium-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berkeley, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":102000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T13:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T20:45:57Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Who are we?\nAt Sanitarium Health Food Company, we're passionate about making a positive difference to the health and wellbeing of Australians and New Zealanders. As an Australian-owned FMCG business, we're proud to be home to some of the country's most loved household brands, backed by a rich heritage and a purpose-driven culture.\n\nThe Opportunity\nWe're seeking expressions of interest for a Customer Service Representative to join our Customer Supply Chain Team.\n\nIn this role, you'll play a key part in delivering exceptional service to our customers by ensuring orders are processed accurately, efficiently, and on time. You'll work closely with internal teams, customers, and service providers to help keep our supply chain running smoothly while contributing to continuous improvement initiatives across the business.\nWhat you'll be doing\nProcessing domestic and international customer orders through SAP.\nWorking closely with internal and external stakeholders to deliver outstanding customer outcomes.\nInvestigating and resolving supply and demand issues, ensuring accurate processing of orders and documentation.\nContributing to process improvements, system enhancements, and project initiatives.\nMaintaining SAP master data and ensuring work instructions remain current and accurate.\n\nWhat you'll bring\nStrong problem-solving and analytical skills.\nExcellent communication skills, both written and verbal.\nExperience using SAP is preferred but not essential.\nPrevious experience within FMCG, warehousing and logistics will be highly regarded.\n\nWhat do we offer? \nAt Sanitarium, we support our people both at work and beyond. Benefits include: \nEarly finish every Friday \nOn-site gym and complimentary access to a fitness app \nMental health support for you and your immediate family \n$100 each year to support your wellbeing journey \nComprehensive health and wellbeing programs \nWorld-class growth and development opportunities and pathways \nA supportive, purpose-led workplace where you can make a positive difference \n\nAll applicants must be able to demonstrate that they have the legal right to work in Australia.\nWe are an organisation driven by our mission and values. If you share our passion for what we do, our products and can respect our principles then this is a great opportunity for you. \nHear why our employee’s love working at Sanitarium Health and Wellbeing, where people and purpose matter. https://www.sanitarium.com.au/about/join-our-team/working-at-sanitarium","description_format":"text","description_chars":2489,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Grains, Cereals & Pasta"],"lifecycle":[{"event":"open","at":"2026-10-09T00:44:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:2","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/sanitarium-customer-service-representative","json_url":"https://alion.io/job/sanitarium-customer-service-representative.json","meta":{"generated_at":"2026-10-12T22:49:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37348,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2806199},"rest":"https://alion.io/mcp/rest/get_company?id=2806199"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsanitarium-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsanitarium-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsanitarium-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sanitarium-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsanitarium-customer-service-representative"}]}