# Client Services Consultant: Communication Centre (Fixed Term Contract)

Purpose of the Role To independently manage high-impact service and complaint cases by acting as a primary point of contact for escalated or specialised client needs, while identifying recurring issues and contributing to improvements in processes, controls, and customer journeys. Ensures positive customer interactions during the collections process. Supports Ombudsman investigations by coordinating customer information, responding to complaint queries, clarifying account activities, and assisting in resolving service-related concerns. To be responsible for all client contact (telephonic, e-mail and walk-in). This role offers the opportunity to start your career in financial services in a highly respected client services team. Talented graduates, with the determination to make a success of their career, will find this role as the ideal start to a professional career. This role is based in Cape Town. Overview of Role Responsibilities (Level 1-13) Customer Service- Level 4 - Process Expert Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queri

- **Id**: 3930327
- **Url**: <https://alion.io/job/sanlam-client-services-consultant-communication-centre-fixed-term-contract>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: contractor
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: South Africa
- **Countries**: ZA
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-17T05:31:52Z
- **Last verified at**: 2026-10-17T05:31:52Z
- **Board verified**: no
- **Days open**: 25
- **Description format**: text
- **Description chars**: 4951
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Property & Casualty Insurance, Asset Management & Funds, Life Insurance & Annuities

## Company

- **Id**: 2194082
- **Name**: Sanlam
- **Domain**: sanlam.com
- **Url**: <https://alion.io/company/sanlam-co-za>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: SuccessFactors

### Truth index

- **Grade**: A
- **Score**: 95
- **Open postings**: 5
- **Ghost share**: 0
- **Stale share**: 0.4
- **Repost share**: 0
- **Time to fill p50 days**: 3
- **Computed at**: 2026-11-11T05:49:22Z

## Trust

- **Level**: not_scored
- **Days open**: 25

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-08T00:22:15Z

## Liveness

- **Score**: 3
- **Band**: cold
- **Label**: Long shot
- **P open**: 0.85
- **P active**: 0.116
- **P room**: 0.35
- **Age days**: 25
- **Expected fill days**: 3
- **Reasons**: seen:25, velocity, win:tail
- **Computed at**: 2026-11-11T05:49:22Z

---
[Page](https://alion.io/job/sanlam-client-services-consultant-communication-centre-fixed-term-contract) · [JSON](https://alion.io/job/sanlam-client-services-consultant-communication-centre-fixed-term-contract.json)

Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.