{"id":4087513,"url":"https://alion.io/job/sanlam-facilities-receptionist","title":"Facilities Receptionist","company":{"id":2194082,"name":"Sanlam","domain":"sanlam.com","url":"https://alion.io/company/sanlam-co-za","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T19:18:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who are we?\nAt MiWay, our purpose is to enable people to live their way. We understand that life is not just about \"things\" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.\nTherefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.\nWe give them products, services, and solutions that enable them to live and enjoy life on their own terms - in their own way.\nAgile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.\nPurpose of the Role\nCoordinate and oversee administrative and internal operational processes, ensuring accuracy and compliance with policies. Prepare, review, and authorise documentation and reports. Analyse and reconcile information across multiple systems or departments. Draft and compile management reports, highlighting trends or issues for decision-making. Serve as a key point of contact with internal and external stakeholders to exchange information, resolve queries, and support business operations.\nMinimum Requirements\nMinimum Qualification Required\nMatric (Grade 12) or an equivalent NQF Level 4 qualification is required. \nA certificate or diploma in Office Administration, Front Desk Management, or arelated field is advantageous.\n\nMinimum Experience\nA minimum of 2 years of experience in a receptionist, front office administrator, or similar client\u0002facing role. \n\nExperience in the insurance or financial services industry is beneficial. \nDemonstrable experience operating a multi-line switchboard and proficiency in the Microsoft OfficeSuite. \n\nKey Responsibilities\nClient & Visitor Management: Greet clients and visitors in a professional, friendly, and courteous manner, ensuring a positive first impression \nContacting office staff notifying them of visitors. \nManage phone calls by answering, screening, and forwarding incoming phone calls efficiently while providing basic information when needed. \nAdministrative Support; perform general clerical duties, including photocopying, filing, managing incoming and outgoing mail, and arranging courier services; management of kitchen cleaning consumables. \nAccess control: arrange access cards and biometric access for new joiners. Follow up until cards are received and biometrics are working. \nHelpdesk: log Facilities related matters with the landlord; log Facilities requests on the Facilities Helpdesk. Follow up until the items are actioned. \nFacilities: conduct daily inspections of the office areas; submit a weekly report on related matters. \nBeverage vending machines: ensure the Technician is on site daily; manage stock orders. \nMeeting Room Coordination: assist to manage the booking schedule for meeting rooms, ensuring they are prepared and tidy for scheduled appointments. \nInbox and Correspondence Management: Monitor the general office email inbox and respond to or forward queries to the relevant staff members promptly. \nOffice Presentation: Ensure the reception area is kept tidy and presentable, reflecting MiWay's professional standards \nMaintain office security by following safety procedures and controlling access via the reception desk. This includes the management of the access control reader for the IT room. \nMail & Deliveries: Receive and issue out deliveries received. \nProvide callers with basic, non-advisory information such as company address, operating hours, and main department contacts. \nKnowledge and Skills\nExceptional verbal and written communication skills with a professional telephone etiquette. \nStrong interpersonal skills with a client-centric approach. \nExcellent organizational and time-management abilities, with the capacity to multitask and prioritize effectively in a busy environment. \nroficient in Microsoft Office Suite (Outlook, Word, Excel). \nHigh level of accuracy and attention to detail. \nAbility to be resourceful and proactive when issues arise. \nCompetencies Required\nClient Focus and Professionalism \nEffective Communication \nOrganizational Skills and Attention to Detail \nTeamwork and Collaboration \nIntegrity and Reliability \nResilience and Adaptability \nOverview of Role Responsibilities (Level 1-13)\nAdministration- Level 3 - Process Specialist\nProduce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.\nDocument Management- Level 3 - Process Specialist\nCreate, organize, and maintain files containing the correspondence and records of a senior colleague.\nDocument Preparation- Level 3 - Process Specialist\nPrepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.\nWork Scheduling and Allocation- Level 3 - Process Specialist\nOrganize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.\nOperations Management- Level 3 - Process Specialist\nCarry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.\nRequired Skills\nPlanning and Organizing - Intermediate\nWorks at an intermediate level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works with guidance.\nVerbal Communication - Intermediate\nWorks at an intermediate level to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Typically works with guidance.\nPolicy and procedures - Intermediate\nWorks at an intermediate level to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives. Typically works with guidance.\nComputer Skills - Intermediate\nWorks at an intermediate level to understand and effectively use standard office equipment and standard software packages to support business processes. Typically works with guidance.\nWork Scheduling - Basic\nWorks at a basic level to ensure the optimum scheduling of work and material resources to meet planned performance targets. Typically works under close supervision.\nDesktop Publishing - Basic\nWorks at a basic level to create documents using page-layout software on a personal/desktop computer. Typically works under close supervision.\nGeneral Experience\nNone\nManagerial Experience\nNot applicable\nEducation\nDiploma\nRequired Behavioural Competencies\nEnsures Accountability\nPlans and Aligns\nDrives Results\nCommunicates Effectively\nManages Complexity\nCollaborates\nAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. 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