{"id":3692093,"url":"https://alion.io/job/sanlam-lead-euc-engineer","title":"Lead EUC Engineer","company":{"id":2194082,"name":"Sanlam","domain":"sanlam.com","url":"https://alion.io/company/sanlam-co-za","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-03T16:56:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T23:42:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who are we?\nGlacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.\nPurpose of the Role\nSupervises IT user support to ensure efficient and effective IT support and resolution to business. Supervises the day-to-day activities of IT operations, ensuring that systems, services and infrastructure work reliably and securely. This role is based in Rosebank Johannesburg.\nOverview of Role Responsibilities (Level 1-13)\nUser Support- Level 5 - Application\nProvide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.\nClient and Customer Management (Internal)- Level 5 - Application\nHelp senior colleagues manage internal client and customer relationships by using relevant sales or client systems.\nLeadership and Direction- Level 4 - Process Expert\nSupervise a team performing routine work.\nOrganizational Capability Building- Level 4 - Process Expert\nProvide instruction and informal advice to less experienced colleagues within the team to develop their skills.\nPerformance Management- Level 4 - Process Expert\nPrioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance.\nRequired Skills\nIT Support - Fully Competent\nWorks with full competence to monitor, diagnose and fix problems with technology products. Typically works without supervision and may provide technical guidance.\nService Delivery - Fully Competent\nWorks with full competence to deliver required services to the required standards. Typically works without supervision and may provide technical guidance.\nWorkflow Management - Fully Competent\nWorks with full competence to orient work in a workflow to plan, organize, and execute the steps it takes to achieve higher efficiencies. Typically works without supervision and may provide technical guidance.\nStakeholder Expectation Management - Fully Competent\nWorks with full competence to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations. Typically works without supervision and may provide technical guidance.\nPlanning and Organizing - Fully Competent\nWorks with full competence to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works without supervision and may provide technical guidance.\nTechnical Support - Fully Competent\nWorks with full competence to identify, diagnose and resolve technical problems in line with prescribed solution options. Typically works without supervision and may provide technical guidance.\nGeneral Experience\nMinimum 5 years related experience \nITIL or similar service delivery framework-based certification\nManagerial Experience\nExperience of general supervision of more junior colleagues (Minimum 2 year)\nEducation\nUndergraduate Degree / Honours Tertiary Degree\nRequired Behavioural Competencies\nManages Complexity\nInstils Trust\nDrives Results\nCultivates Innovation\nDirects Work\nEnsures Accountability\nThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.","description_format":"text","description_chars":4206,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-03T16:56:00Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.833,"p_room":0.788,"age_days":2,"expected_fill_days":3,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/sanlam-lead-euc-engineer","json_url":"https://alion.io/job/sanlam-lead-euc-engineer.json","meta":{"generated_at":"2026-11-07T04:59:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12173,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2194082},"rest":"https://alion.io/mcp/rest/get_company?id=2194082"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsanlam-lead-euc-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsanlam-lead-euc-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsanlam-lead-euc-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sanlam-lead-euc-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsanlam-lead-euc-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3692093}},{"tool":"search_jobs","arguments":{"company":"sanlam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3692093},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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