{"id":4087507,"url":"https://alion.io/job/sanlam-technical-business-analyst-client-data-servicing-capability","title":"Technical Business Analyst: Client Data Servicing Capability","company":{"id":2194082,"name":"Sanlam","domain":"sanlam.com","url":"https://alion.io/company/sanlam-co-za","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"Master Data Management","optional":false}],"status":"live","first_seen_at":"2026-11-11T19:18:07Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T19:18:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who are we?\nSanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.\nPurpose of the Role\nThe Technical Business Analyst: Client Data Servicing Capability translates complex customer, servicing and information needs into clear, technically actionable requirements for BTSS Technology.\nWorking across client data, systems, integration and technology modernisation, the role connects Product, Business and Technology, ensuring that customer and portfolio information requirements are clearly understood, governed and translated into scalable technology solutions. The role works closely with Product Owners, Product Managers, architects, engineers, quality teams and data specialists to modernise Sanlam's client data servicing capabilities while maintaining the integrity and stability of existing services.\nThe Opportunity\nTrusted client information sits at the heart of how Sanlam services customers and enables digital and assisted customer journeys.\nBTSS Technology supports critical capabilities that manage and provide access to client demographics, contact information, preferences and relationships, while progressively expanding towards richer Client Portfolio Information that brings together customer, product, contract and transactional information.\nAs the Technical Business Analyst, you will help bridge Business, Product, Data and Technology, turning complex requirements and legacy knowledge into well-defined, reusable and testable technology capabilities. Working in a spec-driven and test-driven way, you will express requirements as precise, version-controlled specifications - including business rules, data contracts and API definitions - and pair them with executable acceptance criteria that define what “done” looks like before engineering begins.\nThis is not simply a requirements-documentation role. You will need to understand how the systems, data and integrations work, challenge ambiguity, uncover embedded business rules and help engineering teams build the right solution. Your specifications will become the single source of truth that guides engineers and AI-assisted development tools, while test scenarios defined up front will prove that every capability behaves exactly as intended - today and as it evolves.\nOverview of Role Responsibilities\n1. Translate business needs into technical requirements\nPartner with Product Owners, Product Managers and business stakeholders to understand customer, servicing and information needs.\nTranslate these needs into clear functional, data, integration and non-functional requirements.\nDevelop user stories, process and data flows, business rules and testable acceptance criteria.\nChallenge incomplete or ambiguous requirements and facilitate clarity before engineering begins.\nMaintain traceability from business need through design, implementation and testing.\n2. Understand the technology and data landscape\nAnalyse systems, processes, integrations and data flows supporting Client Data Servicing.\nUnderstand how information moves between source systems, BTSS capabilities and consuming channels.\nIdentify duplicated logic, inconsistent definitions, data-quality issues and technical dependencies.\nRecover and document important business and data rules embedded in legacy systems and processes.\nSupport current-state and target-state analysis with architects and engineers.\n3. Define trusted Client and Portfolio Information\nDefine and document requirements relating to client identity, demographics, contact details, preferences, roles and relationships as structured specifications, such as information models, schemas and data contracts.\nSupport the evolution of portfolio information across products, contracts, holdings, values and transactions.\nEstablish clear data definitions, mappings, sources and business rules, captured as precise, version-controlled specifications that act as the single source of truth for design, build and testing.\nDefine requirements for data quality, lineage, reconciliation, auditability and privacy as explicit, verifiable rules within the specification.\nApply a spec-driven approach, authoring API and data contract specifications up front so they drive engineering (including AI-assisted development), automated validation and consistent reuse, and keeping specifications and delivered capabilities in sync as they evolve.\nWork with Product. Data, architecture and data-governance stakeholders to establish trusted and reusable information.\n4. Enable technology modernisation\nSupport the modernisation of Client Data Management and Client Portfolio Information capabilities.\nHelp move BTSS towards reusable, API-enabled and channel-independent information services.\nSupport incremental migration from legacy technology while maintaining service stability.\nAnalyse legacy consumer dependencies and migration impacts.\nDefine coexistence and reconciliation requirements where legacy and modern solutions operate in parallel.\nContribute to the progressive reduction of technical debt and mainframe dependency.\n5. Partner with engineering teams\nWork closely with architects, Tech Leads, Software Engineers, Integration Engineers and Quality Engineers.\nParticipate in solution design and ensure solutions address the underlying business and information requirements.\nBreak complex requirements into smaller, deliverable increments.\nIdentify dependencies and assess impacts across connected systems.\nSupport engineering teams with requirement clarification throughout delivery.\nEnsure security, privacy, performance, resilience and operational requirements are considered.\n6. Assure delivery quality\nApply a test-driven approach, defining clear, testable acceptance criteria before build begins so that tests become the shared measure of “done”.\nDefine data-validation, reconciliation and exception scenarios as executable test cases (for example, Given/When/Then) that can be automated.\nPartner with Quality Engineers to design automated functional, API, integration and regression test suites that run continuously within delivery pipelines.\nChampion a test-first and QA automation culture, ensuring automated test coverage grows with every increment and provides a reliable safety net for change.\nSupport automated validation and reconciliation of information across legacy and modernised capabilities, including during parallel running.\nAssist with defect analysis, using test results to determine whether issues originate from requirements, data, design or implementation.\n7. Connect Product, Business and Technology\nProvide evidence-based analysis that supports Product Owners and Product Managers with prioritisation and trade-offs.\nSurface technical constraints, dependencies, risks and data-quality issues early.\nFacilitate conversations across BTSS, Product, Business, Data and other Sanlam Technology teams.\nProvide clear options and recommendations when requirements or technology choices have competing implications.\nExperience\nYou will ideally bring:\n6+ years' relevant experience across Business Analysis, Systems Analysis or technology delivery.\nExperience operating as a Senior or Technical Business Analyst in a complex technology environment.\nStrong experience translating business requirements into functional, technical, data and integration requirements.\nExperience working with data-intensive platforms, customer information or Master Data Management capabilities.\nExperience with APIs, systems integration, data mapping and information models.\nExperience analysing legacy systems and documenting embedded business rules.\nExposure to technology modernisation, migration or platform-replacement initiatives.\nExperience working across multiple technology and business teams.\nFinancial-services experience, particularly in customer servicing or regulated customer information, will be advantageous.\nTechnical Knowledge\nYou should have strong knowledge or practical exposure across several of the following:\nBusiness and systems analysis\nRequirements elicitation and modelling\nBusiness rules and process modelling\nUser stories and acceptance criteria\nClient, Party or Master Data concepts\nData mapping and information modelling\nData quality, lineage and reconciliation\nAPIs and integration patterns\nReal-time and batch integrations\nLegacy/mainframe integration\nAgile and Product ways of working\nFunctional, integration and regression testing\nPrivacy, security and data governance\nQualifications\nBachelor's degree in Information Systems, Information Technology, Computer Science, Business Analysis, Data Management or a related discipline.\nA recognised Business Analysis certification, such as IIBA CBAP, CCBA or PMI-PBA, will be advantageous.\nAdditional training in data management, Agile delivery or financial services will be advantageous.\nWhat We're Looking For\nWe're looking for someone who combines strong analysis with enough technical depth to engage confidently with modern engineering teams.\nYou are likely to be:\nAnalytical: You can break down complex systems, information and problems.\nTechnically curious: You want to understand how the data flows and how the technology actually works.\nPrecise: You recognise that accuracy matters when dealing with customer information.\nConstructively challenging: You question assumptions and bring clarity to ambiguity.\nCollaborative: You can connect people across Product, Business, Data and Technology.\nPragmatic: You can balance modernisation ambitions with the realities of a complex existing technology estate.\nOutcome focused: You care about solving the underlying customer or business problem, not simply producing requirements documents.\nWhy Join BTSS Tech?\nBTSS Technology sits at the intersection of technology transformation and customer experience. Our technology enables how existing Sanlam customers engage with us and how our Customer Service teams serve them.\nYou'll have the opportunity to work across established enterprise platforms and emerging capabilities, helping to run, optimise and modernise a critical technology landscape.\nThis is an opportunity to help shape how trusted customer information is made available across Sanlam's future servicing ecosystem and to contribute directly to our broader Customer North Star and Vision 2030 ambitions.\nYou won't simply document how today's systems work. You'll help define the requirements for what they become next.\nTurnaround time\nThe shortlisting process will only start once the application due date has been reached The time taken to complete this process will depend on how far you progress and the availability of managers.\nClosing Date: 25 November 2026\nThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. 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