Technical Product Analyst

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

What will you do?

Sanlam Life & Savings is seeking to appoint a Technical Product Analyst within BTSS to support delivery across our PolicyOps and Fund Admin squads.

The successful candidate will play a pivotal role in working with product owners and managers to define the technical requirements and to deliver high-quality, scalable, and well-documented software and solutions.
This role is suited to an analytical, detail-oriented professional with strong experience in functional analysis, system design, API mapping, and data interpretation, within complex enterprise environments.

Key responsibilities include:

• Produce functional decomposition specifications, translating business requirements into structured system-level deliverables.
• Develop and maintain system documentation, including:
  o    Sequence diagrams
  o    Activity diagrams
  o    Use case diagrams
  o    Data flow diagrams
• Create and manage user stories and supporting artefacts aligned to Agile delivery practices.
• Perform mapping of APIs to stored procedures within existing application landscapes.
• Analyze and document business rules and map them to system APIs, e.g. SARS validation rules
• Perform mapping and integration analysis for internal end third-party APIs, including:
  o    Current-state (As-Is) analysis
  o    Future-state (To-Be) integration design
• Conduct integration analysis for systems, ensuring alignment with architecture and regulatory requirements.
• Collaborate with cross-functional teams to ensure accurate translation of business needs into technical solutions.
• Drive and own the solution design activities, through collaboration with Technical Leads, Solution Architects and Quality Assurance Leads while ensuring alignment with architectural and integration standards.
• Specify and refine key business outcomes that influence the quality assurance practices across the delivery lifecycle

Output/Core Tasks:

• Develop detailed functional and system specifications supporting policy operations and fund administration processes.
• Produce high-quality technical diagrams and documentation using tools such as Visio and Draw.io.
• Drive API and data mapping activities, ensuring alignment between systems, stored procedures, and regulatory rules.
• Support Agile delivery cycles, including backlog refinement, sprint planning, and user story development.
• Ensure traceability between business requirements, system design, and delivered solutions.
• Facilitate collaboration between:
  o    Business analysts
  o    Developers
  o    Testers
  o    Architects
• Support integration and validation efforts, particularly related to third parties, amongst others and includes tax (SARS) and EBTax services.
• Contribute to continuous improvement of documentation standards, analysis practices, and delivery processes.

What will make you successful in this role?

Requirements:
    
Qualifications:    

• Relevant degree or diploma in:
  o    Computer Science
  o    Information Systems
  o    Software Engineering
  o    Or related discipline
• Certification in Business Analysis (e.g., CBAP, CCBA) or equivalent is advantageous.

Experience:   

• 5+ years’ experience in:
  o    Systems analysis
  o    Technical product analysis
  o    Software delivery environments
  o    Software Engineering design
• Experience in insurance, financial services, or fund administration domains is strongly preferred.
• Proven experience working in Agile delivery teams and delivering high quality software
• Experience with system integration and API-driven environments.

Technical & Functional Skills

Analysis & Design

• Strong capability in:
  o    Functional decomposition
  o    System analysis and design
  o    Requirements traceability
• Experience producing structured technical documentation and models.

API & Integration

• Experience mapping:
  o    APIs to backend services or stored procedures
  o    Business rules (e.g., SARS validation rules) to system services
• Exposure to integration patterns and service-based architectures.

Data & SQL

• Strong working knowledge of SQL and relational databases.
• Ability to analyze data flows and validate business rules within system processes.

Tools & Technologies

Experience using:

• Visio / Draw.io – for modelling and diagrams
• Visual Studio Code with GitHub Copilot
• Confluence – for documentation and collaboration
• Microsoft Office Suite
• GitHub – source control and collaboration

Domain Knowledge (Advantageous)

• Insurance Policy Administration systems
• Fund Administration environments
• Tax-related integrations and compliance (e.g., SARS, EBTax)
• Regulatory-driven system design and validation rules

Knowledge:  

• Understanding of:
• System analysis methodologies
• API-driven architectures
• Data modelling and flow analysis
• Knowledge of Agile frameworks and artefacts (user stories, backlog management).
• Familiarity with enterprise integration and service design principles.

Competencies:   

• Strong analytical and problem-solving capability.
• Exceptional attention to detail and documentation quality.
• Ability to translate business needs into clear technical artefacts.
• Effective stakeholder communication across business and technical teams.
• High level of ownership, accountability, and delivery focus.
• Ability to operate in complex, regulated enterprise environments.
• Continuous improvement mindset and adaptability to evolving requirements.

Working Relationships

The role collaborates closely with:

•    Business Analysts
•    Developers
•    Testers
•    Architecture Teams

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Closing Date: 12 October 2026

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.