Analyst - Customer Facing Effectiveness
Job title: Analyst Customer Facing Effectiveness
Location: Hyderabad
About the job
Strategic context:
Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.
The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.
As a Customer Effectiveness Analyst within our global Go-To-Market-Capabilities (GTMC) Team, you’ll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using KPIs for sales effectiveness, and ensure global alignment of incentive processes, customer profiling and segmentation analysis, assist in resource allocation and call planning efforts based on segmentation insights, and track sales targets and KPIs within the Customer Facing Hub.
Main responsibilities:
Provide support in managing and analyzing incentive plans, ensuring they are effective and aligned with business objectives.
Assist in developing data-driven sales targets to drive performance and achieve organizational goals.
Deep knowledge of goal-setting frameworks used for field force (e.g., maintenance and growth methodology, weighted average method, contribution/ potential-based allocation, top-down vs. bottom-up hybrid models)
Working knowledge of quota-setting practices across multiple European markets, Knowledge of building simulation models for quota scenarios at territory/ brick, MCO, and country level
Support creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency
Expert-level Excel proficiency (Advanced formulas, Pivot Tables, Power Query, Macros, VBA)
Ability to design scalable workbooks that can handle multi-product-country inputs (different currencies, units, market sizes, rep counts)
Strong analytical thinking to interpret multi-country datasets and derive actionable, market-appropriate insights
Strong data validation and error-checking mechanisms to ensure consistency
Refresh report on frequency/cycle basis (weekly/monthly/quarterly/annually), along with QC checks for each refresh.
Assist in customer profiling, segmentation and targeting exercise that align with strategic business goals.
Contribute to setting up call plans to enhance sales force efficiency and effectiveness based on segmentation and targeting approaches.
About you
Experience: 2+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry).
Soft and Technical skills: Knowledge of IC and tools like Javelin, Zaidyn, SalesIQ, SQL, SAS etc.; Experience of using analytical tools like Power BI, Qliksense, Tableau, Smartsheet, and Alteryx etc is a plus ; High persistency and resilience.; Proficient of Excel/Power Query/Macros/ VBA/ word/powerpoint; Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.; Knowledge of industry-specific trends and market dynamics is a plus.; Strong numeracy, analytical skills and financial acumen.
Education: Higher education in Business Administration, Finance or a similar field.
Languages: Excellent knowledge of English language (spoken and written).
Why chose us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Play an instrumental part in creating best practice within our Go-to-Market Capabilities.
Pursue progress, discover extraordinary
Progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!