{"id":1297280,"url":"https://alion.io/job/sanofi-customer-relationship-specialist","title":"Customer Relationship Specialist","company":{"id":146,"name":"Sanofi","domain":"sanofi.com","url":"https://alion.io/company/sanofi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":118,"ghost_share":0,"stale_share":0.331,"repost_share":0.042,"time_to_fill_p50_days":14,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morristown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":119000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1983},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T10:03:52Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-18T16:27:39Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"The Customer Relationship Specialist- Vaccines is responsible for providing advanced operational, analytical, and relationship-support functions for high-value healthcare customers across the U.S. and Canada. This role partners closely with Strategic Accounts Managers and Directors, National Accounts to drive execution of account plans, improve customer experience, and ensure the smooth coordination of vaccine initiatives with integrated delivery networks, public health agencies, government entities, and large provider networks.\nThe Specialist serves as a subject-matter resource on process execution, customer data insights, reporting, and issue resolution. This position supports strategic customers by identifying trends, managing escalations efficiently, preparing high-impact materials, and ensuring compliance across all customer interactions.\nJoin the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AI Vaccines driven breakthroughs. In Vaccines, you’ll help advance prevention on a global scale - and shape the future of immunization\nAbout Sanofi:\nWe’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.\nMain Responsibilities\nCustomer Partnership & Engagement Support\nServe as a knowledgeable secondary point of contact for assigned accounts, handling moderately complex questions, information requests, and operational coordination.\nPrepare customer-facing materials such as program overviews, performance summaries, onboarding tools, and informational resources.\nSupport SAM’s/DNA during high-stakes customer engagements by organizing content, gathering insights, and preparing follow-up actions.\n Account Plan Execution\nContribute to the execution of strategic account plans by tracking project milestones, monitoring engagement activities, and ensuring deliverables remain on schedule.\nCoordinate cross-functional activities linked to customer initiatives (e.g., supply chain updates, educational sessions, data requests).\nIdentify operational trends or gaps in customer workflows and propose actionable improvements.\n Issue Management & Escalation Support\nManage day-to-day service or operational issues, partnering with internal teams (Customer Experience, Supply Chain, etc..) to resolve them efficiently.\nTrack recurring issues and escalating root causes with clear summaries and recommendations for corrective action.\nMonitor turnaround times, responsiveness, and resolution status for escalated items.\nInsights, Reporting & Data Analysis\nAnalyze account performance metrics, including order patterns, program adoption, support utilization, and engagement health.\nProduce detailed insights into Monthly Business Reviews, Quarterly Reviews, Leadership Dashboards, and customer presentations.\nProvide data-driven recommendations to SAM’s/DNAs on risk areas, growth opportunities, and process improvements.\nMaintain accurate records, tracking tools, and reporting dashboards with high standards of data integrity.\nCross-Functional Collaboration\nAct as a liaison between Sales, Marketing, Order to Cash, Medical Affairs, and other internal partners to support customer needs.\nCoordinate documentation required for approvals, submissions, educational content, or program execution.\nEnsure communications and commitments made by internal partners are followed through in a timely manner.\nCompliance & Documentation\nEnsure all customer interactions and documentation comply with internal policies, legal standards, and industry regulations.\nMaintain high-quality, accurate, and compliant records of all actions, decisions, and communications.\nSupport audit preparation, alignment with compliance partners, and documentation review cycles.\n Success Metrics (KPIs)\n Accuracy & Quality: High accuracy of reporting, documentation, and insights (target 98%+).\nIssue Resolution: Improvement in issue cycle time and reduction in repeat escalations.\nAccount Plan Execution: On-time delivery of milestones and customer commitments.\nCustomer Satisfaction: Strong internal and external satisfaction scores related to support quality.\nData Stewardship: 100% compliance with documentation standards.\nOperational Impact: Documented process improvements or efficiencies delivered each quarter.\nAbout You\nRequired Qualifications\nBachelor’s degree\nMinimum 2 years of experience in customer support, account coordination, analytics, or healthcare operations roles.\nExcellent communication skills, both written and verbal.\nAbility to manage complex tasks with minimal supervision while maintaining high accuracy.\nDemonstrated experience supporting cross-functional teams.\nPreferred Qualifications\nExperience working with healthcare providers, public health agencies, or vaccine programs.\nFamiliarity with pharmaceutical or regulated healthcare customer engagement practices.\nStrong analytical capabilities with proficiency in Excel, dashboards, CRM tools, and data visualization\nStrong organizational and project management abilities..\nFrench language proficiency to support Canadian accounts.\nExperience preparing MBR/QBR materials or customer insights presentations.\n Travel Requirements\nOccasional travel (up to 10-15%) for customer meetings, team summits, or special projects.\n Why Choose Us?\nBring the miracles of science to life alongside a supportive, future focused team.\nDiscover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.\nEnjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.\nTake good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.\nWork at the forefront of AI-driven research, smart manufacturing, and groundbreaking mRNA platforms that are redefining the future of immunology.\nHelp protect half a billion people every year, contributing to one of the largest global vaccination efforts in healthcare\nDevelop your career with access to mentoring, international mobility programs, and opportunities to grow across four continents\nSanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.\nPursue progress, discover extraordinary\nBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.\nSanofi US endeavours to make our career center accessible to any and all users. If you are experiencing difficulty and need assistance applying online, please call 1-866-SANOFI2 (1-866-726-6342) or click here\nUS and Puerto Rico Residents Only\nSanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.\nNorth America Applicants Only\nThe salary range for this position is:\n$32.01 - $42.68All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.","description_format":"text","description_chars":8728,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":true}]},"benefits":["Growth opportunities","Parental leave","Wellness"],"hiring_locations":[{"name":"Puerto Rico","iso":"PR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Vaccines","Rare Disease Therapeutics","Immunology & Inflammation Therapeutics"],"lifecycle":[{"event":"open","at":"2026-09-26T10:03:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 62","filings_12m":62,"filings_prev_12m":36,"green_card_filings_12m":0,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.595,"p_room":0.45,"age_days":23,"expected_fill_days":14,"reasons":["conf:37","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sanofi-customer-relationship-specialist","json_url":"https://alion.io/job/sanofi-customer-relationship-specialist.json","meta":{"generated_at":"2026-10-20T15:09:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":146},"rest":"https://alion.io/mcp/rest/get_company?id=146"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsanofi-customer-relationship-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsanofi-customer-relationship-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsanofi-customer-relationship-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sanofi-customer-relationship-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsanofi-customer-relationship-specialist"}]}