{"id":3547163,"url":"https://alion.io/job/sanofi-digital-consumer-experience-strategy-research-lead","title":"Digital Consumer Experience Strategy & Research Lead","company":{"id":146,"name":"Sanofi","domain":"sanofi.com","url":"https://alion.io/company/sanofi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":103,"ghost_share":0.01,"stale_share":0.311,"repost_share":0.078,"time_to_fill_p50_days":21,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morristown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":133500,"max":192833,"currency":"USD","period":"year","gross":null,"usd_annual":192833},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T21:15:43Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T10:21:13Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Title: Digital Consumer Experience Strategy & Research Lead\nGrade: L3\nLocation: Morristown, NJ\nAbout the Job\nReady to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.\nAbout Sanofi:\nWe’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve lives.\nMain Responsibilities\nYou are a holistic, systems thinker who enjoys helping teams tackle the real issues, not just symptoms, which often involves expanding the team's view of the problem by connecting the dots -- what's causing it upstream, what consequences solutions might have downstream, and what actually motivates the people involved.\nDeliver experience strategy across digital products and services for the organization: define plans, principles, based on research and insights and measurement frameworks\nEnsure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions\nReallocate resources appropriately to deliver on priorities under tight deadlines; possible for leading a team of CX Strategy employees and contractors\nMentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist\nEmbody excellence in consumer experience at all levels and influence product and service strategy direction\nInfluential leader representing CX Strategy across the business and corporation, including product and service development functions:\nIntegrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups\nAffect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering\nAbout You\nBasic Qualifications\nBachelor's degree or equivalent work experience in Design, HCI, MBA or related field. Master’s degree in relevant field a plus\n7 years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital products or software design.\nSolid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data\nEmbody a strong and effective user’s point of view inside the organization.\nFamiliarity with pharma/health technology is a plus\nEnglish communication skills on a professional level (verbal and written) for candidates out of USA\nKnowledge, Skills & Abilities\nStrong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings.\nStrong communication and presentation skills to convey recommendations efficiently\nStrategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.\nStrong business acumen, with ability to understand value generation and business modelling\nDigital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners\nCX Measurement frameworks knowledge and practice, both in qual and quant, to setup measures of efficacy.\nInternational experience, with understanding of cultural sensitives as the role is global\nHigh EQ to manage different stakeholders within the organisation and understand how to bring them along.\nDesired Traits\nYou are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company\nAgility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details\nComfortable with change and ambiguity: you are naturally confident in a shifting world.\nYou bring the ability and interest to help lead cultural shifts in the organization including Digital transformation\nYou have an intellectual curiosity that inspires others around you\nCulturally curious, you are willing to work in an international environment\nWhy Choose Us?\nBring the miracles of science to life alongside a supportive, future-focused team.\nDiscover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.\nEnjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.\nTake good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.\nMake your work count by supporting a company that brings life-changing treatments to millions and is committed to doing right by patients, communities, and the planet.\nDrive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably\nSupport teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed\nSanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.\nPursue progress, discover extraordinary\nBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.\nSanofi US endeavours to make our career center accessible to any and all users. If you are experiencing difficulty and need assistance applying online, please call 1-866-SANOFI2 (1-866-726-6342) or click here\nUS and Puerto Rico Residents Only\nSanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.\nNorth America Applicants Only\nThe salary range for this position is:\n$133.500,00 - $192.833,33All compensation will be determined commensurate with demonstrated experience. 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